What are the responsibilities and job description for the Workforce Management Systems Administrator with UKG and Time & Attendance position at Delta System & Software, Inc.?
Essential Functions
- Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
- Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
- Support system upgrades, releases, and regression testing in partnership with HRIS.
- Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
- Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.
- Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
- Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
- Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
- Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
- Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
- Perform other duties as assigned.
Minimum Requirements
- Associate's degree in Business, Human Resources, Information Systems, or related field OR five (5) years' equivalent experience; Bachelor's degree preferred.
- Four (4) years of experience administering Workforce Management or time and attendance systems.
- Experience in multi-site and hourly workforce environments preferred.
- Experience supporting payroll and HRIS system integrations preferred.
Required Certifications, Licenses, and Registrations
- None
Knowledge, Skills, and Abilities
- Strong attention to detail and process orientation.
- Strong communication and customer support skills.
- Knowledge of WFM and time & attendance systems, including configuration and support.
- Ability to configure, maintain, and support WFM systems.
- Ability to identify and resolve timekeeping and payroll-related issues.
- Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
- Understanding federal and state labor laws, including FLSA, preferred
Key Skills / Words: (at least 6)
Compensation
Payroll
Administrator
UKG
Workforce management Systems
Human Resources
Time
Attendance