Voip Engineer

Role Details:

Position: VOIP Engineer

Location: Greensboro, NC

Position Duration: Long Term Contract

Job Description

• Performs hands-on vulnerability remediation, patching, upgrades, and secure configuration hardening for Voice over Internet Protocol platforms and supporting services.
• Ensures voice services remain stable, secure, and compliant with metrics and service level agreement reporting expectations.

Essential functions

• Review Qualys Vulnerability Management findings and vendor advisories relevant to voice platforms; define remediation approach and maintenance plan.
• Execute upgrades and patching for voice platforms, gateways, and supporting servers as applicable under formal change control.
• Implement hardening configurations including secure administrative access controls, protocol security, logging posture, and certificate and encryption alignment where applicable.
• Validate service health post-change including call routing and quality; document evidence and outcomes.
• Maintain remediation metrics including success rates, vulnerability aging, and repeat findings; support service level agreement reporting.

Required qualifications

• 9 years of direct, hands-on Voice over Internet Protocol engineering experience in enterprise environments.
• Demonstrated experience executing production upgrades and changes with validation and rollback planning.
• This role requires onsite work as needed. Candidates must live within driving distance of Greensboro, NC.

Preferred qualifications

• Hospital information technology experience strongly preferred; broader healthcare experience is preferred.
• Certifications highly desirable: Cisco Certified Network Associate Voice, vendor platform certifications, or equivalent.

Work schedule expectations

• Participation in scheduled maintenance windows as required.
• This role requires onsite work as needed.