What are the responsibilities and job description for the Administrator position at Delta System & Software, Inc.?
Key Responsibilities
- Lead or support the implementation of ServiceNow Employee Center.
- Configure portals, topics, taxonomy, content, widgets, branding, and employee-facing experiences.
- Partner with IT, and business stakeholders to gather requirements and define solution designs.
- Support integrations between Employee Center and ServiceNow modules such as ITSM, Knowledge Management, Case Management, and Service Catalog.
- Create and maintain knowledge articles, catalog items, record producers, workflows, and service definitions.
- Ensure solutions follow ServiceNow best practices, platform governance, and security standards.
- Participate in testing, defect resolution, deployment planning, and post-go-live support.
- Provide recommendations for improving employee self-service, search, navigation, and overall user experience.
- Document configurations, technical decisions, and implementation processes.
Required Qualifications
- Active ServiceNow Certified Implementation Specialist – Employee Center certification.
- Hands-on experience implementing ServiceNow Employee Center or Employee Center Pro.
- Strong understanding of ServiceNow platform capabilities, including portals, service catalog, knowledge management, workflows, and integrations.
- Experience with ITSM, or Enterprise Service Management processes.
- Ability to gather requirements and translate them into functional and technical solutions.
- Strong communication, problem-solving, and stakeholder management skills.
- Experience working in Agile or project-based delivery environments.
- Good communication skills