What are the responsibilities and job description for the Technical Support Specialist position at Delta State University?
Job Title
Technical Support Specialist
Working Title
Technical Support Specialist
Position Type
Staff
Department
Office of Information Technology
Posting Number
201201749
Full or Part Time
Full Time
Benefit Eligible
Yes
If Other, Please Explain:
Tenure/Non-Tenure Track
Non-Tenure Track
Salary Basis
Hourly
If Other, Please Explain:
Position Summary Information
Responsibilities
The Technical Support Assistant will work closely with the User Service Manager. Success in this role requires understanding of computers, computer related software, computer peripherals, and attention to detail. The successful candidate will work with students, faculty and staff as required as required to resolve issues with computers.
KEY RESPONSIBILITIES
- Install, maintain and configure computers, printers, and supporting technology.
- Deploy, install, configure, upgrade, test and support software and software images.
- Obtain and maintain certification and training as required by management, and if necessary by manufacturers to maintain hardware warranty.
- Constantly learn new technologies to enhance campus computing environment.
- Maintain campus computer labs.
- Respond to computer related issues in a timely and courteous manner.
- Other projects and duties as assigned.
Qualifications
- Associates degree in electronic engineering technology, IT, MIS or Computer Engineering or equivalent.
- 1-4 years of experience working on computers.
- Ability to assess causes of technical problems and find solutions in computers and peripheral hardware using logical troubleshooting methods.
- Ability to analyze complex problems to determine a solution.
- Ability to multitask.
- Excellent interpersonal, verbal and written communication skills.
Salary
Commensurate with experience, qualifications, and university’s resources.
Minimum Qualifications
Preferred Qualifications
Special Instructions to Applicants
Additional Information
Posting Detail Information
Open Date
09/16/2026
Close Date
Open Until Filled
Yes
Required Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts