Front Desk Agent | Delta Southlake

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate guest records.
• Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities.
• Handle phone calls using professional phone etiquette, addressing reservations, inquiries, and guest concerns effectively.
• Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
• Maintain the front desk area in an organized and welcoming manner.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Provide support in managing reservations and coordinating special requests for guests.

Requirements

• Previous experience in hospitality or hotel/resort environments is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in phone systems and ability to manage multiple calls effectively.
• Bilingual candidates are highly desirable to accommodate diverse guests.
• Excellent communication skills with attention to detail and problem-solving abilities.
• Ability to work flexible hours, including nights and weekends as needed.
• Familiarity with front desk operations and night audit procedures is a plus.

Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Work Location: In person

Salary : $18