Service Manager

Job Title: Service Manager
Reports To: General Manager
Job Type: Permanent, Full-time
Compensation: $85,000 - $110,000 annually, DOE
Benefits: Medical, dental, vision, short term disability, and life insurance benefits; company-sponsored IRA (Individual Retirement Account) with employer matching; paid vacation and sick leave
Schedule: Tuesday - Saturday
Work Location: Fairbanks, Alaska

Company Overview

Delta Powersports is a leading dealer in the State of Alaska, with locations in Fairbanks and Delta Junction. We proudly carry top brands including BRP, Honda, and Polaris and are committed to delivering an exceptional customer experience.

We believe great customer service starts with great people. Our team is built on a positive, people-first culture where employees are valued, developed, and empowered to succeed.

Position Summary

Reporting to the General Manager, the Service Manager is responsible for the overall operation, performance, profitability, customer experience, and employee development of the Fairbanks Service Department. This hands-on leadership role builds an organized, productive shop through clear priorities, efficient workflow, employee development, expense control, financial oversight, and strong customer communication.

Key Responsibilities

· Lead, coach, schedule, and develop Service Advisors, technicians, porters, and other Service personnel.

· Manage daily shop workflow, repair-order scheduling, work-in-process, technician capacity, and promised completion dates.

· Monitor technician productivity, efficiency, proficiency, available hours, and unapplied labor.

· Grow customer-pay, warranty, and appropriate internal Service sales while maintaining healthy gross profit.

· Review Service sales, gross profit, payroll, policy expenses, unapplied labor, and other controllable expenses.

· Maintain realistic customer expectations and ensure timely, professional communication throughout the repair process.

· Handle escalated customer concerns and work toward fair, timely resolutions.

· Ensure warranty repairs and claims comply with OEM requirements and contain appropriate documentation.

· Manage aging repair orders, parts delays, authorization delays, and other workflow bottlenecks.

· Coordinate with Parts and Sales on parts availability, new-unit preparation, accessory installation, inspections, and reconditioning.

· Recruit, onboard, train, evaluate, and develop Service Department employees.

· Maintain a clean, organized, professional, and safe Service Department.

· Review department performance, staffing needs, risks, opportunities, and financial results with the General Manager.

Qualifications

· Powersports, motorcycle, automotive, marine, equipment, or similar Service Department experience preferred.

· Previous Service management or supervisory experience strongly preferred.

· Strong leadership, organizational, customer-service, and communication skills.

· Working knowledge of repair-order workflow, technician scheduling, warranty processes, and Service Department operations.

· Ability to understand labor sales, gross profit, productivity, efficiency, expense control, and basic departmental financial reports.

· Comfort using dealership management systems, OEM portals, email, spreadsheets, and standard business software; Lightspeed DMS experience preferred.

· Valid driver's license and ability to safely operate dealership vehicles and powersports equipment as appropriate.

Core Competencies

· Service Department Leadership

· Workflow & Repair-Order Management

· Financial & P&L Understanding

· Technician Productivity & Performance Management

· Customer Service & Complaint Resolution

· Warranty & OEM Process Oversight

· Cross-Department Communication

· Coaching & Employee Development

· Organization, Follow-Through & Accountability

Additional Information

Applications will be reviewed as they are submitted. This posting will remain active until the position is filled.

Please submit resumes to:

Delta Powersports - Human Resources

Email: hr@deltapowersports.com

Intended Job Posting Audience:

Anyone who can legally work in the United States can apply for this job. If you are not currently authorized to work in the US, the employer will not consider your job application.

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $85,000 - $110,000