Inside Sales

Job Title: Inside Sales Representative – Wood Doors

Department: Sales
Job Type: Full-Time

Job Summary:
The Inside Sales Representative – is responsible for managing customer accounts, generating quotes, and providing product knowledge and support for wood door products. This position plays a key role in maintaining customer relationships, supporting outside sales, and ensuring timely and accurate sales transactions.

Key Responsibilities:

• Respond to customer inquiries via phone or email regarding wood door products, pricing, availability, and specifications.
• Prepare and process sales quotes accurately and efficiently.
• Provide knowledge and guidance on wood door options, finishes, and customizations.
• Collaborate with outside sales reps, estimators, and project managers to meet customer needs.
• Track orders and communicate lead times, delivery status, or any delays to customers.
• Resolve customer concerns and complaints with professionalism and efficiency.
• Maintain accurate records of customer interactions, transactions, and quotations

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2-3 years of inside sales experience, preferably in building materials or millwork
• Preferred knowledge of wood doors, frames, hardware, and related construction products
• Strong customer service and communication skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Solid demonstration of professional Telephone Etiquette
• Experience with CRM is considered an asset
• Solid demonstration of professional Telephone Etiquette
• Experience with CRM is considered an asset
• Strong decision making and analytical skills
• Effective conflict resolution skills

Working Conditions:

• Office or work from home
• Standard business hours