What are the responsibilities and job description for the Bilingual Customer Support Specialist – English/Spanish position at Delta Millennium Inc?
Job Description
Delta Millennium Inc. is seeking a full-time Bilingual Customer Support Specialist to provide customer service and product support for multiple consumer product lines.
This position involves assisting customers through phone, email, live chat, and support tickets, providing basic product troubleshooting, documenting customer interactions, processing customer service and warranty-related requests, and escalating issues when necessary.
Fluency in both English and Spanish is required for this position. Candidates must be comfortable communicating with customers professionally in both languages, including by phone.
Responsibilities
- Answer incoming customer phone calls, emails, live chats, and support requests
- Provide customer service and basic product troubleshooting
- Assist both English- and Spanish-speaking customers
- Document customer interactions accurately
- Process customer service, warranty, and related requests
- Learn multiple consumer product lines and support procedures
- Escalate more complex customer issues when appropriate
- Work collaboratively with other members of the support team
Qualifications
- Fluent in English and Spanish – required
- Customer service experience preferred
- Strong verbal and written communication skills
- Comfortable providing customer support by phone
- Basic computer proficiency
- Organized with strong attention to detail
- Able to learn new products, procedures, and systems
- Dependable and able to work effectively in a team environment
Schedule
Monday–Friday
9:00 AM–5:00 PM
Approximately 36–40 hours per week
This is an on-site position in Hillsborough, NJ.
Paid on-the-job product and systems training is provided.
Pay: $18.00 - $20.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
- Flexible schedule
- On-the-job training
Work Location: In person
Salary : $18 - $20