What are the responsibilities and job description for the Alaska 4x4 Rentals Customer Service Agent - Full-Time or Part-Time Position - $20 - $23/hr position at DELTA LEASING LLC?
Description
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience.
Responsibilities:
Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer
Prepare the rental agreements
Provide excellent customer service in all customer contact situations
Complete administrative tasks including daily lists
Communicate via phone and email in a friendly and helpful manner
Check incoming vehicles for damage and properly notating any; Direct customer to counter for completion of rental
Ability to work in outdoor weather conditions if needed
Detailing vehicles when necessary
Perform other job duties as assigned to meet the business needs.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
Requirements
Qualifications:
Candidate with light mechanical abilities is highly preferred
High school diploma or GED
Minimum 1-year customer service or sales experience, prior car rental experience is a plus
Must be at least 21 and have a valid driver's license with a clean driving record
Strong verbal, written communication and organizational skills, the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
Basic computer navigation skills and knowledge of Microsoft Office applications
Ability to work 40 hours per week including weekend and/or evening hours
Must be willing to wear company uniforms
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Salary : $20 - $23