What are the responsibilities and job description for the Sales Support Coordinator position at Delta Fuel Company LLC?
Delta360, a leading fuel and lubricant distributor, is seeking a highly motivated and detail-oriented Sales Support Coordinator to join our team in the Shreveport market. This role is critical in supporting the sales team by strengthening customer relationships, ensuring operational follow-through, and helping drive revenue growth through quoting, collections, and proactive customer service. In addition, this position will be responsible for maintaining and servicing designated house accounts for the Shreveport branch.
Key Responsibilities
Customer Relationship & Account Support
• Act as a primary point of contact for customer inquiries, providing timely and professional responses.
• Support the sales team in maintaining and strengthening long-term customer relationships.
• Partner with sales representatives to identify customer needs and coordinate solutions.
• Manage accurate account and location set ups in ERP systems.
• Maintain and grow house accounts assigned to the Shreveport branch, ensuring consistent service and retention.
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues.
Quoting & Order Management
• Generate and track open quotes and follow up with customers to support sales closure.
• Coordinate and expedite customer orders, ensure customer requirements are understood, and customers are kept informed of relevant issues.
• Monitoring customer order status and reporting to Supervisor on stagnant orders.
• Ensure prior days' orders were delivered without a hitch and inform sales of any issues.
Collections & Credit Support
• Partner with accounting to monitor customer account balances and support collection efforts.
• Communicate with customers regarding outstanding invoices and payment status.
• Assist sales team with credit applications and required customer documentation.
• Work closely with AR department to assist with accurate and timely invoice submission.
• Ensure all POs are on relevant orders.
Team Collaboration & Administrative Support
• Work closely with dispatch, logistics, and operations to ensure smooth delivery coordination for customers.
• Assist sales team with preparing meeting materials for customer visits.
• Provide general administrative support as needed to enable sales team productivity.
Key Responsibilities
Customer Relationship & Account Support
• Act as a primary point of contact for customer inquiries, providing timely and professional responses.
• Support the sales team in maintaining and strengthening long-term customer relationships.
• Partner with sales representatives to identify customer needs and coordinate solutions.
• Manage accurate account and location set ups in ERP systems.
• Maintain and grow house accounts assigned to the Shreveport branch, ensuring consistent service and retention.
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues.
Quoting & Order Management
• Generate and track open quotes and follow up with customers to support sales closure.
• Coordinate and expedite customer orders, ensure customer requirements are understood, and customers are kept informed of relevant issues.
• Monitoring customer order status and reporting to Supervisor on stagnant orders.
• Ensure prior days' orders were delivered without a hitch and inform sales of any issues.
Collections & Credit Support
• Partner with accounting to monitor customer account balances and support collection efforts.
• Communicate with customers regarding outstanding invoices and payment status.
• Assist sales team with credit applications and required customer documentation.
• Work closely with AR department to assist with accurate and timely invoice submission.
• Ensure all POs are on relevant orders.
Team Collaboration & Administrative Support
• Work closely with dispatch, logistics, and operations to ensure smooth delivery coordination for customers.
• Assist sales team with preparing meeting materials for customer visits.
• Provide general administrative support as needed to enable sales team productivity.