System & Process Enablement Manager

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your role at Delta Faucet:

Are you prepared to direct a top-performing customer service team at Delta Faucet Company? You will enhance processes by using Masco Operating System (MOS) tools and actively seek optimization opportunities. The role will empower the Customer Solutions team through strategic collaboration with Information Services (IS) and technology vendors. As the System & Process Enablement Manager, you will oversee the implementation of initiatives, ensuring they integrate seamlessly and align with our business objectives. This is your chance to define an exceptionally positive impact on our team!

Responsibilities:

• Employ tools from the Masco Operating System (MOS) to detect inefficiencies in processes and pinpoint areas for optimization.
• Lead a team of six technology leads assigned with maintaining and improving customer solutions systems.
• Translate business needs into scalable, tech-enabled capabilities.
• Collaborate with Information Services (IS) and external vendors to synchronize on solution creation and delivery.
• Identify and deliver technology solutions that boost the efficiency of the customer support team.
• Lead implementation efforts, ensuring timely, efficient, and high-quality delivery.
• Ensure solutions are seamlessly coordinated and aligned with organizational goals.
• Develop and accomplish initiatives that drive operational excellence and enhance customer value.
• Establish metrics to track the success of implemented solutions and improvement efforts.
• Share regular updates with collaborators on progress, risks, and outcomes.
  
  

Education & Experience:

• Education: Bachelor’s degree or equivalent experience in Business Administration, Customer Service Management, or a relevant field of study.
• Experience: Over 5 years of experience in leading customer service, demonstrating a proven track record of successfully leading teams to success.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and encourage others.
• Communication Skills: Outstanding verbal and written communication skills.
• Analytical Skills: Ability to analyze data, interpret trends, and make informed decisions.
• Proficiency in customer service software systems and related tools is vital.
• Customer Focus: Deep understanding of customer needs and a dedication to providing world-class service.
• Business Insight: Understanding service metrics and their impact on company performance.
  
  

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
  
  

Company: Delta Faucet Company

Full time

Hiring Range: $103,700.00 - $163,020.00

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish