Service Sales and Support Representative

Delta Electronics is a global innovator at the forefront of technologies powering the future. Since 1971, we’ve been leading the way in high-efficiency power and thermal management solutions. Today, we’re driving transformation across industries with smart, sustainable systems that enable everything from AI, industrial automation, and data centers to EV charging, renewable energy, and intelligent buildings.

Delta is powering the AI age with cutting-edge infrastructure solutions for hyperscale and edge data centers. Our high-efficiency power systems, thermal management, and intelligent monitoring technologies help the world’s largest data operators achieve peak performance and sustainability. Join us to help build the cornerstone solutions that will run tomorrow’s digital world.

Key Responsibilities

• Prospect and generate new sales opportunities through product sales, solution delivery channels, and direct client communication.
• Qualify and nurture leads by understanding customer needs and timing, then providing solutions that align with our offerings.
• Conduct service demonstrations, explain support features, and provide tailored solutions to prospective customers.
• Build and maintain strong relationships with new and existing clients as well as internal stakeholders to facilitate service delivery.
• Collaborate with other sales and marketing teams to develop strategies for increasing sales, service options, and customer satisfaction.
• Identify, plan, and augment project & service delivery team when a solution isn’t readily available.
• Availability to field client requests and direct a solution through internal resources
• Meet or exceed monthly and quarterly sales targets.
• Maintain accurate and up-to-date records in the CRM system, tracking interactions, leads, and sales progress.
• Address customer inquiries, provide information on products/services, and resolve any concerns or issues promptly.
• Keep current on industry trends, product updates, and competitor activity to effectively position the company's offerings.
• Oversee day-to-day project operations and execution.
• Ensure that project milestones and deadlines are met particularly with capacity planning, response capabilities, and spare parts.
• Track project progress and adjust plans as needed to stay on course.
• Communicate with stakeholders and project team members regularly to provide updates and resolve issues.
  
  

Minimum Qualifications

• Proven experience in mission critical / uninterruptable power supply (UPS) service sales or similar customer service.
• Excellent communication and negotiation skills, with the ability to build rapport with customers and generate client facing documents.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with CRM software and/or other activity tracking platforms is a plus.
• Ability to work independently, as well as in a team-oriented environment.
• Ability to work in the Plano, TX corporate office.
• Self-motivated and target-driven, with a track record of meeting or exceeding sales goals.
• Bachelor’s degree in business, marketing, or a related field is preferred.
  
  

Benefit at Delta Electronics Americas

Life at Delta

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.