What are the responsibilities and job description for the Service Business Development Manager - Global Services NA position at Delta Electronics Americas?
Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.
Key Responsibilities
The Service Business Development Manager is responsible for growing service revenue within existing customer accounts by managing commercial activities such as service quotations, change orders, and purchase order (PO) execution. This role serves as a key commercial interface between customers and internal stakeholders, including Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams, ensuring timely execution and expansion of service opportunities.
Key Responsibilities
Customer & Internal Communication
Preferred Qualifications
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.
The base salary range for this full-time position is Fill External Salary Posting Range Here per year. Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company‑sponsored programs; parental leave is provided in accordance with applicable law.
Key Responsibilities
The Service Business Development Manager is responsible for growing service revenue within existing customer accounts by managing commercial activities such as service quotations, change orders, and purchase order (PO) execution. This role serves as a key commercial interface between customers and internal stakeholders, including Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams, ensuring timely execution and expansion of service opportunities.
Key Responsibilities
Customer & Internal Communication
- Serve as a primary point of contact for customers regarding service inquiries, proposals, and service matters.
- Maintain daily communication with Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams.
- Coordinate information flow between customers and internal stakeholders to support service execution and customer satisfaction.
- Prepare, review, and issue service quotations in alignment with customer requirements and internal pricing guidelines.
- Develop and manage service change orders, ensuring scope, pricing, and terms are clearly defined and approved.
- Proactively follow up on quotes and change orders to secure customer purchase orders (POs).
- Ensure all service documentation is accurate, complete, and compliant with company policies.
- Secure and validate customer POs prior to service execution.
- Coordinate with internal teams to ensure smooth handoff from sales to service/project execution.
- Maintain accurate records of quotes, change orders, and POs in applicable systems (e.g., CRM, ERP).
- Support revenue recognition and billing processes by ensuring proper service documentation.
- Build and maintain strong customer relationships to support repeat service business.
- Identify opportunities for additional services or scope expansion and communicate them to Sales and Account Management teams.
- Support strategic service initiatives and key account activities as required.
- Bachelor’s degree in business, Sales, Engineering, or a related field (or equivalent experience).
- 2–5 years of experience in service sales, inside sales, account support, or a related commercial role.
- Experience preparing quotations, change orders, and securing customer POs.
- Strong communication skills with the ability to interact professionally with customers and cross-functional teams.
- High attention to detail and strong organizational skills.
- Proficiency with CRM and ERP systems (SAP experience a plus).
- Customer-focused mindset
- Strong follow-up and closing discipline
- Cross-functional collaboration
- Commercial and business acumen
- Time management and prioritization
Preferred Qualifications
- Experience supporting service or project-based businesses (Data Center, Telecom, manufacturing, or technical services preferred).
- Familiarity with global or matrixed organizations.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work extended periods at a desk using a computer and telephone.
- Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs.
- Willingness to travel domestically and internationally as required.
Life at Delta
EEO Statement
Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.
The base salary range for this full-time position is Fill External Salary Posting Range Here per year. Actual pay will depend on factors such as location, skills, experience, market conditions, and business needs. This role may also be eligible for incentive pay, subject to the terms of the applicable plan. Eligible employees receive company-provided benefits in accordance with plan terms and eligibility requirements. Benefits include health coverage, wellness resources, retirement savings plan, paid time off, and other company‑sponsored programs; parental leave is provided in accordance with applicable law.