Entry level Sales Operations Specialist

Entry Level Sales Operations Specialist

Delta Electronics Americas Plano, Texas, United States (On-site)

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

ROLE/JOB SUMMARY:

The Manufacturing Sales Operations Specialist position focuses on achieving annual sales goals, managing client relationships, and overseeing key processes such as orders, shipping, returns, inventory, and accounts receivable. This role also involves organizing customer visits, coordinating conferences, and maintaining accurate documentation to support operational and sales success.

MAIN RESPONSIBILITIES AND TASKS:

• Develop and implement strategies to meet or exceed yearly sales targets, ensuring alignment with company objectives.
• Build and nurture strong relationships with clients by providing exceptional service, addressing their needs, and fostering long-term partnerships.
• Utilized SAP software to oversee factory operations, from receive PO, key in S/O, align with production control team, get finished good output until arrange shipment with logistic team to customer
• Handle product returns efficiently, discuss with BU/ Front end team for RMA management and co-work with technician until product repair finished
• Monitor and manage inventory levels within the HUB, ensuring stock availability and accuracy to support customer demands.
• Maintain sales rolling monthly basis base and summary the gap between budget& forecast. Also review variance every end of month
• Welcome clients during visits, organize itineraries, and coordinate conferences to ensure a seamless and professional experience.
• Monitor and process customer payments, resolve billing issues, and maintain up-to-date records of accounts receivable.
• Complete and follow up on action items discussed during project meetings to ensure progress.
• Manage routine operations and tasks related to the project to maintain efficiency and effectiveness.

SKILLS REQUIRED:

• Strong sales and goal-setting abilities to achieve annual performance targets.
• Excellent interpersonal and communication skills for building and maintaining customer relationships.
• Proficiency in order management, shipping logistics, and return processes.
• Solid understanding of inventory management and ability to monitor stock levels accurately.
• Strong organizational and time management skills for handling files, documents, and reports.
• Attention to detail and multitasking capabilities for coordinating client visits, itineraries, and conferences.
• Financial acumen for managing accounts receivable and resolving billing issues.
• Proficiency with relevant software and tools for sales, inventory, and account management. (Excel, SAP, etc.)