What are the responsibilities and job description for the Coordinator, National Sales Partner Operation position at Delta Dental Plans Association?
Company Description
Delta Dental Plans Association is the nation’s leading dental insurance company committed to advancing oral health through innovative insurance options and philanthropic initiatives. As a not-for-profit organization, Delta Dental offers dental coverage in all 50 states, Puerto Rico, and other U.S. territories, with a strong local presence in communities nationwide. With the largest network of dentists in the country, the organization is dedicated to providing cost-effective dental insurance, exceptional customer service, and prompt, personalized support. Delta Dental safeguards more smiles than any other dental insurer, ensuring quality care and accessibility for all its members.
The Coordinator, National Sales Partner Operations plays a key role in supporting national sales operations, broker engagement, and cross-functional coordination efforts. This position serves as the operational front door for member companies and broker partners by managing centralized intake requests, coordinating meetings and communications, supporting operational workflows, and providing first-pass reporting analysis.
The ideal candidate is highly organized, customer-service oriented, detail focused, and comfortable working in a fast-paced environment with multiple stakeholders. This role also requires curiosity and adaptability, with a willingness to embrace technology, process improvement, and AI-enabled tools to drive operational efficiency.
- Manage the shared mailbox and Jira ticketing intake system, ensuring timely acknowledgment and routing of requests in accordance with established SLAs and restricted-access standards.
- Serve as the primary operational contact for member-company and broker inquiries.
- Classify and triage requests, escalating items requiring cross-functional collaboration when appropriate.
- Maintain accurate contact directories and support light automation efforts to improve data quality and efficiency.
- Provide consistent, professional customer service and status updates to stakeholders.
- Coordinate agendas, presentation materials, meeting logistics, and follow-up communications for national and regional broker meetings.
- Track broker requests, identify recurring themes, and communicate insights to leadership.
- Utilize approved messaging and talking points developed by leadership to support communications with external partners.
- Provide operational and administrative support to the National Sales Strategy Subcommittee (NSSS).
- Assist with agenda preparation, meeting scheduling, note taking, and action-item tracking.
- Ensure timely coordination of meeting materials and follow-up items.
- Perform first-pass analysis of annual partner reports and designated DDPA surveys, preparing concise summaries and insights for leadership review.
- Support annual operational cycles, including data gathering, quality assurance, and calculations related to the RFP-volume billback workflow.
- Assist with maintaining organized document repositories, calendars, schedules, and operational materials.
- Utilize Jira and Agile/Scrum practices to support intake workflows and operational coordination.
- Explore and apply AI-enabled tools and methods to improve summarization, tagging, reporting, drafting templates, and knowledge management.
- Identify opportunities for process improvements that reduce cycle times, improve consistency, and enhance stakeholder experience.
- Bachelor’s degree or equivalent combination of education and experience preferred.
- 2–4 years of experience in operations, project coordination, sales support, customer service, or a related field.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- Experience coordinating meetings, preparing materials, and managing follow-up actions.
- Analytical mindset with comfort reviewing reports and summarizing insights.
- Proficiency with Microsoft Office Suite and collaboration tools; experience with Jira or ticketing systems preferred.
- Demonstrated curiosity and willingness to learn new technologies and AI-enabled tools.
- Strong customer-service orientation and consulting mindset, including structured problem solving and stakeholder responsiveness.
- Experience working with brokers, member organizations, or external partners.
- Familiarity with Agile or Scrum methodologies.
- Experience supporting operational workflows or cross-functional projects.
- Ability to work independently while collaborating effectively across teams.
This role offers the opportunity to contribute to a collaborative and evolving operational environment while helping strengthen relationships with key broker and member-company partners. The Coordinator will play an important role in driving efficiency, improving service delivery, and supporting strategic initiatives across the organization.