What are the responsibilities and job description for the Billing & Enrollment Specialist - IAS position at Delta Dental of Wisconsin?
Come Grow with US! Delta Dental of Wisconsin has been serving our communities, families, and businesses for 50 years. We have been successful for so long because our people and our culture set us apart; in the way we work together, work with our customers, as well as how we treat our employees. Delta Dental of Wisconsin has continued to grow and we want you to Come Grow with Us!
This position is based in Stevens Point, WI. Delta Dental of Wisconsin offers a comprehensive benefit package which includes health and dental insurance, employer match within our 401(k) retirement plan, and a generous Paid Time Off program. You do not want to miss this opportunity, apply today!
In this role, our Billing & Enrollment Specialist will:
- Maintain knowledge of Wyssta’s policy processing agreements for all Wyssta clients
- Process payment information updates to policyholder accounts and/or complete payment transactions
- Process enrollment applications and changes to enrollment from paper, web, image or phone contact in accordance with established procedures using multiple systems
- Responsible for accurate application of individual consumer premium payments
- Generate invoices for applicable consumers and ensure accuracy of invoices sent out
- Respond promptly and professionally to inquiries from internal and/or external consumers relating to enrollment and billing inquiries; customer service may be provided by telephone, web, email or other types of communication
- Participate in team meetings and training sessions
- Research and resolve billing or payment discrepancies, communicating solutions to consumers
- Work collectively with other members of the Billing & Enrollment team to document processing policy steps and identify process improvements
- Attend and participate in meetings and/or projects as assigned by Leadership
Education/Experience/Personal Requirements
- Associate degree in business or related field and one year of related business experience or equivalent combination
- Knowledge of Delta Dental’s contract structures and policy requirements preferred
- Must have or be willing to obtain the Accident and Health License
- Demonstrated proficiency with MS Office Suite applications
- Strong interpersonal, written and oral communication skills
- Self-motivated and directed
- Ability to effectively prioritize and execute tasks
- Must be well-organized and have a strong attention to detail
- Strong customer service orientation
- Experience working both in a team-oriented, collaborative environment and independently
- Ability to operate general office equipment including a computer keyboard, mouse and other computer components