Sales Executive - Individual and Family Plans

Join us as a Sales Executive – Individual & Family Plans, where you’ll build strong broker relationships and drive growth in our dental and vision products. If you thrive on consultative selling, product expertise, and creating long‑term partnerships, this is your opportunity to make a meaningful impact.

General Description

As a Sales Executive – Individual and Family plans, you play a crucial role in driving the success of our dental insurance offerings for individual and family customers as well as our brokers and general agents/FMOs. You are responsible for understanding the intricacies of our dental and vision insurance products, providing personalized guidance to potential and existing brokers, general agents and FMOs and assisting them in selecting the best dental insurance plan that may align with their needs and financial considerations.

Responsibilities

• Product Expertise: Develop an in-depth understanding of our dental and vision products, coverage options, pricing structures, and benefits. Monitor industry trends and more deeply understand our peer competitors including how to distinguish our offerings from peer competitor to effectively communicate product differentiators.

• Consultative Sales: Engage and activate prospective individual brokers through various channels, including phone and email, new broker training, conducting training seminars, and other methods of engaging new producers. 

• Broker Education and Motivation: Educate brokers about dental and vision insurance concepts, terms, and processes.  Explain coverage details, network providers, claims procedures, and any additional information to ensure customers have a clear understanding of their chosen insurance plan.

• Product Consultation: Conduct thorough product design assessments to ascertain the specific dental care needs of the brokers. This may vary by age cohort or by regional necessity. 

• Relationship Building: Establish strong rapport and trust with brokers by providing exceptional service and demonstrating genuine care. Foster long-lasting relationships to encourage broker and customer loyalty and retention.

• Sales Targets: Meet or exceed an annual sales goal tied directly to broker production – dental and vision.  

• Documentation: Upon the launch of DDMO’s CRM tool, accurately record broker and customer interactions, recommendations, and sales-related information in our CRM system. Maintain detailed and organized records for future reference and reporting purposes.

• Collaboration: Collaborate with internal teams such as members of the SBU team, marketing, underwriting, and claims to ensure a seamless broker and customer experience throughout the policy lifecycle.

• Liaison: Foster a working relationship with Wyssta (DDWI) to ensure current policy holders, future customers and our brokers are taken care of. 

• Proven subscription to the company’s core values of integrity, adaptability, service-focused, accountability, curiosity, and community.

• Regular and reliable attendance is required.

Accountabilities:

• Meet or exceed annual new dental and vision sales goals. 

• Develop trusted relationships to grow broker and general agent/FMOs to ensure achievement of sales goals. Work directly with sales and broker relations to achieve teamwork and accountability. 

Education, Skills, Personal Attributes, and Experience Required

• Bachelor's degree in Business, Marketing, Healthcare Management, or a related field preferred.

• Proven experience in sales or customer service, preferably in the insurance or healthcare industry.

• Strong understanding of dental insurance concepts, terminology, and industry trends.

• Excellent communication, negotiation, and interpersonal skills.

• Empathetic and patient demeanor when dealing with customers' concerns and questions.

• Proficiency in using CRM software, MS Office Suite, and other relevant tools.

• Ability to work independently and as part of a team, with a proactive and self-motivated attitude.

• Relevant certifications in insurance or customer service is a plus.

• Must hold an active health and life license. 

Work Conditions

• General office working conditions which may require sitting for extended periods of time.

• Infrequent overnight travel may be required.

Physical Requirements and Other Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to use hands and arms to handle, feel and reach as well as operate a personal computer.

Disclaimer

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities will be required. The organization reserves the right to modify this job description at any time; including assigning or reassigning job duties or eliminating this position at any time.

Delta Dental of Missouri is an Equal Opportunity Employer