What are the responsibilities and job description for the Business Analyst Intern position at Delta Dental of Missouri?
Job Title: Business Analyst Intern
FLSA Status: Non-Exempt
Department: Web Development Services
Reports To: IT Portfolio & Digital Delivery Manager
Position Summary
We are seeking a Business Analyst Intern to support business and technology initiatives while gaining hands-on experience in business analysis, process improvement, Agile delivery, and enterprise systems. This internship provides an opportunity to work alongside business stakeholders, Business Analysts, Product Owners, and Engineers to help document requirements, analyze processes, and support technology solutions.
The ideal candidate is a motivated student or recent graduate with strong analytical, problem-solving, and communication skills who is eager to learn business analysis methodologies, Agile practices, and healthcare technology in a collaborative environment.
Essential Functions and Job Responsibilities
- Assist with gathering, documenting, and analyzing business and functional requirements to support business and technology initiatives.
- Support the creation and maintenance of user stories, process flows, workflows, business requirements documents, user guides, meeting notes, and other project artifacts.
- Analyze current business processes and help identify opportunities for process improvements, operational efficiencies, and enhanced user experiences.
- Assist in developing wireframes, mockups, screen flows, process diagrams, and other visual documentation to support solution design and requirements clarity.
- Collaborate with business stakeholders, Product Owners, UX/UI designers, developers, and other cross-functional team members to support solution delivery.
- Conduct and participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives, and demonstrations.
- Assist with tracking requirements, enhancements, defects, action items, risks, and project tasks to help ensure timely project execution.
- Support testing activities by validating requirements, assisting with test case reviews, participating in User Acceptance Testing (UAT), and documenting defects and results.
- Maintain accurate and organized project documentation within collaboration and project management tools such as Jira, Confluence, and related platforms.
- Explore the use of AI-powered tools, automation technologies, and digital solutions to improve business processes and team productivity.
- Assist in analyzing business and operational data using Excel, SQL, reporting tools, or dashboards to support decision-making.
- Demonstrate initiative, curiosity, and a commitment to continuous learning by participating in training, knowledge-sharing sessions, and professional development opportunities related to business analysis, technology, and Agile methodologies.
Qualifications
- Currently pursuing, or expected to graduate within the next 6 months, with a bachelor's or master's degree in Business Administration, Business Analytics, Information Technology, Computer Science, Healthcare Administration, or a related field required.
- Basic understanding of business analysis principles and Software Development Life Cycle (SDLC) concepts.
- Strong analytical, organizational, and problem-solving skills.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Exposure to Jira, Confluence, or other Agile project management tools is preferred.
- Exposure to process modeling, wireframing, data visualization, reporting tools (Power BI, Tableau), AI productivity tools, SQL, or Agile delivery platforms is a plus.
- Interest in AI, automation technologies, and digital solutions used to improve business processes and organizational productivity.
- Demonstrated commitment to the company’s core values of integrity, adaptability, service-focused, accountability, curiosity, and community.
Environment
This position functions as a hybrid role working from both home and in-office environments. Any home office setting must be conducive to all guidelines outlined by the organization. This role is required to attend in-person meetings, the frequency of which is determined by management based on departmental or organizational needs.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities require the ability to focus distant and near objects clearly. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is frequently required to use hands and arms to handle, feel, and reach as well as operate a personal computer.
Disclaimer
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required. The organization reserves the right to modify this job description at any time, including assigning or reassigning job duties.