Operations Systems and Reporting Manager

Are you a data-driven leader with a passion for driving operational excellence and system enhancements? We are seeking an Operations Systems and Reporting Manager to lead a team focused on enhancing efficiency, ensuring data accuracy, and delivering actionable insights. In this role, you'll oversee daily operations, manage work assignments, and guide a team of analysts and/or specialists through effective coaching, mentorship, and performance management. You'll partner closely with cross-functional departments to analyze operational data, identify process improvement opportunities, and develop reporting solutions that inform strategic decisions. Your ability to translate data into clear insights, streamline workflows, and lead through collaboration will be key to success.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $92,900 – $145,700, and for Eastern Washington varies between $80,800 - $126,900. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Serve as the primary operations representative for data and performance reporting initiatives
• Partner with cross-functional teams to identify and execute opportunities for operational improvements
• Monitor key metrics, analyze trends and provide insights to leadership to inform strategic decisions
• Manage, mentor, and develop a team of analysts and/or Operations specialists
• Set clear goals and expectations for team members, provide regular feedback, and support professional growth
• Lead performance reviews, manage staffing needs, and guide career development planning
• Collaborate with business units to ensure data accuracy, consistency, and alignment across systems
• Oversee quality control, data governance, and compliance with company standards
• Develop and maintain Tableau dashboards, and performance reports to visualize key operational trends
• Use SQL to extract, validate, and analyze data from multiple systems to support business needs
• Support Internal and External audits and ensure adherence to regulatory and data governance

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• Bachelor’s degree preferred, with at least 3 years of relevant experience in analytics and 1–2 years in a leadership or supervisory role.
• Strong background in process improvement and workflow optimization
• Proficient in SQL for data extraction, analysis, and reporting
• Skilled in Tableau for building and maintaining dashboards and performance reports
• Excellent problem-solving and critical thinking skills with the ability to make sound, timely decisions
• Proven ability to manage multiple priorities and allocate resources effectively
• Strong Interpersonal and communication skills with the ability to collaborate across departments
• Commitment to continuous learning, adaptability, and fostering a positive team culture

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.