Client Experience Concierge

Primary Responsibilities

The Client Experience & Sales Concierge is the first impression and lasting connection for every Delta Crown client, serving as the primary point of contact and ensuring each interaction reflects The Delta Crown Standard. This role blends hospitality, and sales by managing client communication, supporting booking and follow-up, reinforcing rebooking and retail, and delivering a warm, seamless in-salon experience from greeting to checkout. The position also supports studio operations including Zenoti scheduling, GoHighLevel lead nurturing, cleaning, and assisting with social content, all while driving retention, referrals, and revenue through exceptional service.

Client Relationship & Communication

• Serve as the primary point of contact for client communication via text, phone, and in-person interactions
• Maintain ongoing, thoughtful relationships with clients before, during, and after appointments
• Assist with appointment booking, rescheduling, confirmations, and waitlist management
• Communicate with clarity, warmth, and professionalism that reflects Delta Crown’s elevated brand voice
• Identify client needs and proactively support retention, rebooking, and overall satisfaction

In-Salon Guest Experience

• Greet each client with genuine warmth and recognition upon arrival
• Guide clients through their visit experience, including robing and comfort check-ins
• Offer and serve beverages and ensure the environment feels calm, polished, and welcoming
• Engage in natural, appropriate small talk with clients that enhances connection without feeling intrusive
• Anticipate needs and resolve concerns gracefully and discreetly

Guest Happiness & Checkout

• Ensure clients feel cared for, heard, and delighted throughout their visit
• Manage checkout smoothly, including retail guidance when appropriate
• Reinforce rebooking and future care recommendations at checkout
• Support a seamless handoff between Extensionistas and clients

Secondary Responsibilities: Administrative & Operational Support

• Process accurate checkouts and maintain clean, precise client records
• Manage appointment booking systems and calendars with high attention to detail in Zenoti.
• Support marketing and client communication workflows within our CRM, GoHighLevel (GHL)
• Nurture leads through established funnels, ensuring timely and polished follow-up
• Support overall studio organization and operational flow

Ideal Candidate Qualities

• Relationship-driven with a hospitality-first mindset
• Organized, detail-oriented, and process-conscious
• Confident communicator both in person and via text
• Comfortable working with technology, CRMs, and booking platforms
• Calm, proactive, and solutions-focused
• Aligned with Crown’s elevated service standards and aesthetic
• Sales-oriented with the ability to confidently guide guests from inquiry to booked appointment

Why This Role Matters

This role is foundational to Delta Crown’s growth and client loyalty. The Client Experience ensures that every client interaction — whether face-to-face or behind the scenes — feels intentional, seamless, and aligned with The Delta Crown Standard.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Experience:

• Customer service: 2 years (Required)
• Sales: 1 year (Required)

Language:

• English (Required)

Location:

• Colorado Springs, CO 80904 (Required)

Ability to Commute:

• Colorado Springs, CO 80904 (Required)

Work Location: In person

Salary : $18