Senior Application Support Engineer (CGI OpenGrid OMS)

Compensation & Location

Location: Santa Ana, CA

Pay Range: $71.00 – $78.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract; long-term opportunity

Work Type: Hybrid (Onsite Tuesday & Wednesday)

Benefits: Health, Vision, Dental, Life Insurance, 401(k), Continuing and On-Demand Education

📍 Must be willing to work onsite in Santa Ana, CA

❌ Sponsorship is NOT AVAILABLE for this role

‼️ ONLY W2 – NO CORP to CORP – NO 3rd Parties

Position Summary

We are seeking an Outage Management System (OMS) Application Support Engineer to provide hands-on operational, maintenance, and technical support for Southern California Edison’s existing CGI OpenGrid Outage Management System (formerly PragmaLINE/PragmaUP).

This is not a Project Manager position. We are looking for a hands-on technical support professional who can maintain, troubleshoot, configure, and support a production OMS environment while partnering closely with business users, operations teams, and IT organizations.

The ideal candidate has direct experience supporting an electrical utility Outage Management System and understands utility outage operations, production support, application maintenance, and operational workflows. Candidates with direct CGI OpenGrid experience are strongly preferred; however, candidates with significant hands-on experience supporting another OMS platform within an electrical utility will also be considered.

Key Responsibilities

• Provide production support and serve as a technical subject matter expert for the CGI OpenGrid Outage Management System (OMS)
• Support daily operational activities, outage management workflows, and OMS-related business processes
• Troubleshoot production issues, perform root cause analysis, and restore application functionality
• Configure, maintain, test, and support OMS application components and system configurations
• Support database and Windows Server upgrades, including testing, validation, and deployment activities
• Perform SQL queries and data analysis to support utility operations and outage-related requests
• Develop and maintain Python and Shell scripts to automate operational and maintenance activities
• Partner with business users, operations teams, infrastructure teams, and application developers to resolve production issues
• Create and maintain technical documentation, operational procedures, configuration guides, and test plans
• Participate in production releases, system validation, application testing, and change management activities
• Support PST business hours and participate in the team's on-call support rotation

What You'll Be Working On

• CGI OpenGrid Outage Management System (OMS)
• Electrical utility outage operations
• Production application support and maintenance
• OMS configuration and troubleshooting
• Windows Server administration
• SQL databases
• Python and Shell scripting
• Database and operating system upgrades
• Business user support
• Critical utility applications and infrastructure

Required Skills & Experience

• Hands-on experience supporting an Outage Management System (OMS) within an electrical utility environment
• Experience providing production support, troubleshooting, maintenance, configuration, and operational support for OMS applications
• Experience supporting CGI OpenGrid (formerly PragmaLINE/PragmaUP) is strongly preferred
• Candidates with significant hands-on experience supporting another enterprise OMS platform within an electrical utility will also be considered
• Strong understanding of electrical utility outage management processes and operational workflows
• Experience supporting mission-critical enterprise applications in production environments
• Strong SQL database experience, including querying and data analysis
• Strong Python scripting experience
• Experience with Shell scripting
• Windows Server administration and operational support
• Experience performing application configuration, testing, deployments, and production support
• Strong analytical, troubleshooting, and root cause analysis skills
• Ability to support business users and communicate effectively with technical and operational stakeholders
• Ability to participate in an on-call support rotation

Desired Skills

• CGI OpenGrid (PragmaLINE/PragmaUP)
• Electrical utility operations
• Outage Management Systems (OMS)
• SQL Server
• Python automation
• Shell scripting
• Windows Server
• Database administration
• Application configuration management
• Production application support
• Infrastructure support
• Utility operational support
• Enterprise application support