IT Project Manager – Customer Experience

Compensation & Location

Location:
Onsite in Raymond, OH

Pay Range:
$65.00 – $72.00 per hour (based on experience and internal equity)

Schedule:
Full-time, contract; long-term opportunity

Work Type:
100% Onsite

Benefits:
Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

You must be willing to work onsite in Raymond, OH

ONLY W2 – NO CORP to CORP – NO 3rd Parties

Sponsorship is available for this role

Position Summary

We are seeking an experienced
Project Manager
to lead delivery and enhancement of the
Enterprise Survey Platform (Qualtrics)
. This role is responsible for coordinating execution across vendors (Qualtrics, Deloitte), business stakeholders, IT partners, and QA teams to ensure successful delivery of surveys, reporting, integrations, and UAT.

This is a
structured delivery environment
where success depends on strong execution discipline, vendor management, stakeholder communication, and proactive risk and issue management. The ideal candidate is highly organized, comfortable driving clarity across multiple workstreams, and confident communicating with executive leadership.

Key Responsibilities

Day-to-Day Delivery

• Track progress on survey builds, dashboards, and system integrations
• Lead weekly working sessions with vendors and internal stakeholders
• Facilitate requirements clarification and sprint/work-package planning
• Monitor QA and UAT progress; track defects, changes, and resolutions
• Deliver weekly executive updates and program dashboards
• Proactively identify risks and drive mitigation actions

Project Execution & Governance

• Own the project plan, milestones, timelines, and cross-team coordination
• Drive day-to-day execution across surveys, reporting, QA, and UAT
• Track vendor deliverables, SLAs, and SOW alignment; escalate delays early
• Maintain RAID log and ensure disciplined change control
• Track budget usage and delivery commitments

Vendor Management

• Manage delivery and communication with
  Qualtrics and Deloitte
  teams
• Ensure clarity on deliverables, timelines, acceptance criteria, and handoffs
• Facilitate change requests, delivery sign-off, and go-live readiness
• Monitor vendor quality and testing readiness

Stakeholder Engagement & Reporting

• Serve as the central point of contact for the program
• Prepare and deliver weekly status reports, dashboards, and executive updates
• Facilitate stakeholder meetings; drive agendas, decisions, and follow-ups
• Coordinate business readiness and rollout communications

Testing & Deployment

• Partner with BSA and QA teams to plan and execute testing cycles
• Ensure UAT readiness (scripts, testers, environments, data)
• Communicate deployment plans and manage cutover and go-live checkpoints

What You'll Be Working On

• Enterprise Qualtrics survey platform enhancements
• Survey development, dashboards, and reporting
• Vendor-delivered technology initiatives
• UAT coordination and structured enterprise deployments

Required Skills & Experience

• 5 years
  of IT Project Management experience
• Experience managing
  vendor-delivered technology programs
• Proven ability to coordinate cross-functional teams and external partners
• Strong project planning, RAID management, and delivery governance skills
• Experience coordinating
  UAT and structured deployment cycles
• Proficiency with
  Jira and Confluence
  (or similar tools)
• Strong executive reporting and stakeholder communication skills

Preferred Skills

• Experience with
  Qualtrics
  , VoC, or survey-based platforms
• Background in digital product delivery, CRM, CX analytics, or MarTech
• Understanding of
  data privacy and governance
  (GDPR, CCPA)
• 3 years of Big 4 consulting experience
  (preferred)
• Stable work history with large enterprise organizations

Salary : $65 - $72