Trainer II

Delta Mission and Values

Mission:  To enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships.

Values:  Customer Focus, Excellence, Teamwork, Learning and Stewardship

Position Summary

Provides training and coordination of mandatory requirements of employee competencies and certifications in accordance with state regulations and additional training as required by Delta.  Manages recordkeeping of training and supports the functions of training for all employees.

Reports to the Director of Training

Principal Duties and Responsibilities

• Participate in departmental needs assessments to identify skills or knowledge gaps that need to be addressed.
• Use classroom management practices and facilitation skills to generate an interactive and positive learning experience that enables participants to ultimately apply knowledge gained.
• Use instructional design principles to develop new training courses that effectively deliver content in a variety of approaches to those with all learning styles and are culturally sensitive.
• In conjunction with other stakeholders create and deliver New Employee Orientation, First Aid, CPR, and any other training required by Delta.
• Collaborate in the design and maintenance of the new employee orientation training manual to include relevant policies, procedures, systems, and communication protocols.
• Administer online training through various learning websites, and track transcripts for reporting purposes. Maintain records of employee annual certifications for CPR/First Aid/Fire Safety/etc.
• Provide trainings at all locations as scheduled. Use PowerPoint, Zoom, and other presentation systems effectively.
• Host train-the-trainer sessions for internal subject matter experts.
• Assist the department in assessing instructional effectiveness and determining the impact of training on employee skills and KPI’s.
• Serve as an Administrator of the LMS to build department course programs, track training and provide reports as requested.
• Promote and demonstrate ethical and professional conduct at all times ensuring employees conduct themselves in a similar manner.
• Use professional writing skills when communicating and developing training materials.
• Attend meetings, conferences, seminars and training to build knowledge and skills to enhance job performance. Research and recommend new training methods.
• Create and maintain training calendar and coordinate with department Subject Matter Experts to coordinate specialized training as needed.
• Schedule and coordinate quarterly Medication Administration Reviews for new employees and annual reviews.
• Prepare required and requested reports.
• Maximize the development of employees and effectively articulate the mission and values of Delta through positive and supportive communication.
• Support Trainer III with various responsibilities.
• Effectively communicate the company’s vision, mission, core values and guiding support principles to support recipients, their families, employees, funding and accreditation agency personnel and the community.
• Perform other such duties as may be assigned for providing excellent customer service and for the most effective operation of the company.

Requirements

• Experienced in adult learning techniques and demonstrated proficiency in effective instruction of employees. Ability to manage, develop, and support department training needs.
• Strong facilitation, problem solving, decision-making, leadership, coaching and team-oriented skills.
• Demonstrated proficiency in using Learning Management Systems, company HR systems and web delivery tools as necessary.
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Ability to read, write and speak English to effectively communicate on a high level.
• Experience in the social services/behavioral health field in developing and delivering training curriculum consistent with the company’s core values, philosophy and strategic goals.
• Demonstrated proficiency in office equipment and technology.
•   Ability to complete and pass mandated trainings including but not limited to CPR and First Aid.  Maintain Instructor certification in First Aid and CPR.
• Advanced organizational skills with the ability to handle multiple assignments.
• Ability to operate vehicles in accordance with applicable laws, insurance provider requirements and company policies and procedures.
• Ability to physically assist workers in activities that involve lifting, carrying, pushing, pulling, turning and manipulating objects.
• Ability to frequently lift a minimum of fifty pounds (50 lbs.)

Position Qualifications

• Bachelor’s Degree
• Driver’s license valid in the state of residence; and
• Five (5) years training experience in Human Services field. Appropriate additional experience may be considered in lieu of the educational requirements and vice versa.