What are the responsibilities and job description for the Front Desk Agent position at Delta by Marriott Indianapolis Airport?
Job Summary
We are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. This role involves providing excellent customer service, managing check-in and check-out procedures, and ensuring a welcoming environment. The Front Desk Agent will work primarily during the afternoon to evening hours, specifically from 3 PM to 11 PM, Wednesday through Sunday. The ideal candidate will be organized, attentive to detail, and able to handle guest inquiries efficiently.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out processes
- Manage reservations, cancellations, and modifications accurately using our booking system
- Respond promptly to guest inquiries both in person and via phone or email
- Provide information about hotel amenities, local attractions, and services
- Handle guest requests and resolve issues in a professional manner
- Maintain the front desk area in a neat and organized manner
- Process payments securely and issue receipts as needed
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain accurate records of guest interactions and transactions
- Adhere to all safety protocols and hotel policies during shift hours
Skills
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask effectively in a fast-paced environment
- Proficiency in using reservation software and basic computer applications
- Friendly demeanor with a professional appearance
- Problem-solving skills and the ability to handle guest concerns diplomatically
- Flexibility to work scheduled hours from 3 PM to 11 PM, Wednesday through Sunday
- Prior customer service experience is preferred but not required; training will be provided
This position offers an engaging opportunity for individuals passionate about hospitality and delivering exceptional guest experiences.
Pay: $16.00 - $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18