What are the responsibilities and job description for the BOOKKEEPER CSR position at DELTA BANK?

Courteously and promptly answer incoming calls, determine needs, and handle customer requests or direct to appropriate personnel.
If responsible for Internet/Mobile Banking, aid customers in setup, password reset, unlock accounts, approve mobile deposits, verify ACHs and approve ACH processing for the day. Assist with set up and annual review of ACH originators.
Review daily reports from Bill Pay, People Pay, and Mobile transfers. Also maintain exception reports for cashiers check signatures, ACH returns and Reg D exceptions.
Trouble shoot applications including Card, OLB, Bill Pay, P2P, Card Control, etc. Open tickets with appropriate help desk and follow up to resolve issue.
Process and manage debit card disputes according to Regulation E and MasterCard rules.
If authorized, may assist with Information Security reset of passwords and troubleshooting program issues.
Review daily maintenance performed on all deposit accounts (DDA, SV, CD, IRA), RMS, debit cards, safety deposit box, general ledger balancing reports, stop payments and Reg CC holds.
Process and confirm incoming and outgoing wire transfers. Upload and verify wire transfers to BAM.
Review of new customers and accounts to determine if all documents are correct and received, that accounts are set up correctly.
Scan deposit documents and place in correct location on the system. Another bookkeeper will review the scanned documents for quality control.
Assist with Check Guard Privilege program including coding for opt in, opt out, revoked, and not eligible.
If assigned, reconcile specified internal checking accounts.
Respond to bank confirmation requests from Social Security, Medicaid, CPAs and credit inquiries.
Process tax levies and garnishments.
Proof capture and balancing.
Other bookkeeping functions including: Daily NSF processing and unposted items; reconcile FNBB; reconcile teller cash; reconcile general ledger; reconcile cashiers checks and report to Money Gram; process returned mail; Regulation D; chargebacks; review telephone transfers; Fraud Alert Management (FAM) for debit card suspicious activity.
Provide teller and new account reports to personnel in branches as requested or assigned.
Perform other duties or special projects as assigned. The responsibilities and duties of this position are subject to change without prior notice as the needs and/or circumstances of the bank change.
Manage charge offs and closures of deposit accounts as requested by managers.

Qualifications:

High School Diploma or equivalent required
A minimum of at least two (2) years of banking experience, preferably in customer service and/or customer support; or similar experience in retail environment
Must be detailed oriented/organized
Must be able to multitask and follow-up with minimal supervision
Ability to prioritize daily work flows
Exhibit a positive attitude
Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel
Customer service oriented with excellent telephone skills
Excellent communications skills, written and verbal
Perform well while meeting deadlines in a fast-past environment
Ability to use technology offered to end users

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BOOKKEEPER CSR

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