What are the responsibilities and job description for the Delta Vacations - Elite Service Associate - Minot, ND position at Delta Airlines?
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
Be part of a team that delivers an end-to-end journey of extraordinary experiences. Delta Vacations, a wholly owned subsidiary of Delta Air Lines, is seeking full-time Elite Service Associates to work onsite at the Customer Engagement Center in Minot, ND. As an Elite Service Associate, you will join a service focused team, dedicated to listening, caring for and connecting with customers with a specific focus on our Diamond Elite agencies.
In this role you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer’s travel not only outstanding but memorable.
How you will help us deliver experiences that matter:
Elite Service Associates demonstrate strong verbal and written communication skills, a professional demeanor, excellent dependability, the ability to handle stressful situations, possess strong digital literacy, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures.
We are in search of individuals who are enthusiastic about people, culture and driving results and who accepts diversity of people, perspectives, and styles. Be part of a culture where teamwork, diversity and creative thinking are celebrated; a company enthusiastic about delivering experiences that matter.
Summary of responsibilities (not comprehensive of all tasks):
Elite Service Associates connect with customers via phone and build an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by:
- Effective listening
- Quickly identifying and owning customer issues
- Actively searching for solutions to problems
- Making quality decisions
- Interacting with a globally diverse group of customers and colleagues
- Commendable and priority handling of inbound service calls.
- Communicating applicable information to customers regarding Delta Vacations products, services, policies, and procedures.
- At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in a 12-week paid, training, which includes instructions, observations, exams, and performance measures. The new hire training will be Monday through Friday 8:30am – 5:00pm. After training you will work in your permanent shift which may include evenings and weekends.
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
- Competitive salary, profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 5%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Lateral and promotional career opportunities
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Be willing to work a full-time day or evening shift; Delta Vacations does not offer part-time schedules. Schedules can include weekends and holidays.
- Ability to multi-task and understand multiple products.
- Digital literacy and comfort with navigating web-based, email, and internet searches.
- Demonstrate clear cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
- Proven reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment
- Consistently makes safety and security, of self and others, the priority.
This role is working in the office at the Customer Engagement Center in Minot, North Dakota
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.
