Specialist, Workers' Compensation

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

This Specialist role will manage the day-to-day administration of the workers' compensation program. This position will serve as a professional subject matter expert in the area of workers’ compensation benefits to all divisions and ensure compliance with relevant laws and regulations while minimizing financial risk to the organization.

This position will be based in the Atlanta General Office and report to the Manager, Workers’ Compensation under the Global Health & Wellbeing (GHW) organization.

• Manage the day-to-day administration of the workers' compensation programs.
• Responsible for the oversight of claims management and communication with employees, managers, attorneys, and Third-Party Administrator (TPA).
• Serve as workers' compensation professional subject matter expert for assigned jurisdictions to support all divisions, departments and business partners across Delta. Internal business partners include but are not limited to Human Resources, Corporate Safety, Corporate Security, Labor Relations, Legal, and Operational/Station Management, IFS, ACS, CGO and FOP.
• Proactively provide guidance and ongoing education to internal and external customers on Delta Air Lines and/or State-specific workers' compensation policies and procedures. Assist in the education of internal business partners of the importance of early claim reporting, early return to work programs and other appropriate cost containment measures that will provide positive outcomes for all parties involved.
• Identify trends in service concerns, recommend the appropriate course of action for improvement and development of vendor performance standards and adherence to contractual requirements. Ensure that claims handling is conducted in compliance with applicable state regulations, work comp laws, corporate policies and other legal requirements. Ensure compliance with relevant laws and regulations while minimizing financial risk to the organization.
• Work closely with TPA and Delta HR to identify, de-escalate and document current or potential escalation situations, reaching out to employees when issues arise in order to provide high levels of customer service and employee advocacy.
• Help to identify areas of opportunity in the highly integrated workers' compensation programs and work with management and operations to streamline processes.
• Primary contact for Delta, TPA, Defense Counsel; responsible for monitoring claims handling for quality purposes and monitoring/participating in litigation processes with a goal of bringing litigated files to claims resolution.
  

What You Need To Succeed (Minimum Qualifications)

• 3 to 5 years of workers’ compensation claims management and/or TPA vendor oversight experience with a large employer-based company.
• Ability to meet deadlines and work under pressure with minimal supervision and respond quickly to high priority requests.
• Experience in Access, Excel, MS Office suite of products, and SAP.
• Ability to use Insurance Carrier/TPA data and claims management systems to analyze claim data.
• Understanding of technical claims procedures, medical protocols and Insurance Industry Best Practices.
• Ability to practice good judgment in interpreting medical facts presented by a physician and applying these facts while reviewing workers compensation files.
• Excellent critical, logical-thinking, analytical, and research skills.
• Must demonstrate clear, concise, and effective oral and written communication skills. Convey moderately complex information (claim decisions, outcomes, etc.) to all appropriate parties, while maintaining a professional demeanor in all situations.
• Ability to anticipate and identify problems and suggest opportunities/solutions.
• Must possess the ability to effectively interact with a variety of individuals within the company, clients, carriers, and third-party vendor organizations.
• Must be versatile, resilient, responsive to change, and adapt to unexpected demands based on business needs.
• Should possess an overall knowledge of company policies and procedures.
• Good time management, multi-tasking, project management and organizational skills with great attention to detail.
• Must be able to travel 30%-40%, when required.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Is at least 18 years of age and has authorization to work in the United States
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Bachelor’s degree in business, Risk Management, Human Resources Management, BSN, Vocational Rehabilitation, or closely related field.
• Experience in aviation is a plus
• Prior work comp experience within MN, MI, NY, CA, WA and OH jurisdictions is a plus
  
  

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare