Senior Governance Lead, AI Data

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

Delta’s Revenue Technology, Loyalty, and Data Analytics organization unites several groups to achieve strategic business goals and technical solutions that create opportunities for us to innovate on behalf of our customers.

Overview

Data & AI Governance Analyst will support and assist adoption, of the Enterprise-wide Data & AI Governance Program. This role is responsible for contributing to establishment and sustainability of the governance program through the creation and implementation of data governance standards, supporting implementation plans and procedures, and to provide training and support, to peers and business units..

We value our data as an asset. In this role, you will be a key enabler for unlocking the value of our data and getting it ready for AI! You will work closely with privacy, compliance, architecture teams, as well as business stakeholders, data consumers, data producers, and data engineering to assist in the development appropriate controls, processes, governance guidance.

Responsibilities Include But Not Limited To

• Contribute to the enterprise Data & AI governance roadmap across various domains like Customer, Flight Ops, CX, Digital, Loyalty, Finance, HR, etc.
• Participate in the selection, implementation and adoption of the enterprise-wide data catalog, data quality and data observability solutions
• Ensure the development of a data products marketplace
• Develop and assist business and IT units in the implementation of AI governance standards, policies and frameworks, ensuring AI systems are ethical, fair, transparent, and compliant with applicable laws and regulations
• Assist in the creation and maintenance of key governance roles such as Business data Owner, Data Steward, Technical Steward.
• Collaborate with data producers and consumers to set data quality expectations, SLAs and monitoring requirements
• Work with business leaders and business analysts to ensure metrics are defined and agreed
• Collaborate with leadership across the organization to identify business needs and implement Data & AI Governance and Stewardship capabilities
• Ensure Data & AI Governance and Stewardship processes are aligned with appropriate enterprise processes
  
  

What You Need To Succeed (Minimum Qualifications)

• Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study or 10 years equivalent related experience
• 5 years of experience of data governance expertise
• Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
• Experience in creating relevant relationships with peer partners, business and IT leaders, SMEs, and technologists
• Experience in creating data governance policies, standard, processes, and implementation plans
• Experience implementing and utilizing data catalog tooling such as Collibra, Alation, Unity, DataZone etc.
• Knowledge of AI & ML observability and guardrail tools and techniques such as model drift management
• Ability to translate business requirements into critical data dependencies and requirements
• Experience with Data Governance Guiding Bodies such as Data Governance Council
• Experience assisting business units with standards implementation plans
• Familiarity with Data Domain organization/taxonomy, and Master Data Management concepts
• Ability to work collaboratively across teams
• Understanding of the origins of data quality definition, rules, and controls
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff
• Ability to routinely interact with multiple levels of the organization including executive level members of the organization
• Ability to work with the data warehouse users, IT Business Analysts and all levels of the organization including senior leadership
• Confidence to dive into data, understand it inside out and how it connects to our stakeholders businesses
• Solid business acumen, and critical problem-solving ability, with a capacity for strategic thinking
• Extremely strong interpersonal and communication skills, with the ability to communicate technical concepts clearly
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

Bachelor’s degree in Science, Statistics, Engineering, Business Administration or similar field of study or 10 years equivalent related experience

5 years of experience of data governance expertise

Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection

Experience in creating relevant relationships with peer partners, business and IT leaders, SMEs, and technologists

Experience in creating data governance policies, standard, processes, and implementation plans

Experience implementing and utilizing data catalog tooling such as Collibra, Alation, Unity, DataZone etc.

Knowledge of AI & ML observability and guardrail tools and techniques such as model drift management

Ability to translate business requirements into critical data dependencies and requirements

Experience with Data Governance Guiding Bodies such as Data Governance Council

Experience assisting business units with standards implementation plans

Familiarity with Data Domain organization/taxonomy, and Master Data Management concepts

Ability to work collaboratively across teams

Understanding of the origins of data quality definition, rules, and controls

Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff

Ability to routinely interact with multiple levels of the organization including executive level members of the organization

Ability to work with the data warehouse users, IT Business Analysts and all levels of the organization including senior leadership

Confidence to dive into data, understand it inside out and how it connects to our stakeholders businesses

Solid business acumen, and critical problem-solving ability, with a capacity for strategic thinking

Extremely strong interpersonal and communication skills, with the ability to communicate technical concepts clearly

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare