What are the responsibilities and job description for the Enterprise Solutions, Product Manager - Flight Offers position at Delta Air Lines?
How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Curious how Delta delivers the right shopping results across every channel and powers the future of retailing? The Flight Offers team is seeking a Product Manager to drive the vision and execution of key enterprise initiatives to modernize and rethink how we merchandize Delta’s flight products. In this role, you will solve complex problems to shape the future of how Delta sells and prices our flight offers and ensure that the right products and bundles are available for customers in their platform of choice. We manage the business rules that interpret products for merchandising and fulfillment implications, and we develop rule engines that support today’s needs while anticipating future strategies and market conditions.
You will work closely with the systems that create, manage, and distribute Delta’s flight offers to customers worldwide. These systems include ITA’s BBX, Shopping API, and Reshop API - critical components that enable shopping and change scenarios across all channels.
As Delta continues its journey to become a world-class retailer, this role is central to enabling dynamic, personalized, and reliable offers that enhance the customer experience and drive revenue growth.
Key Responsibilities Include
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Curious how Delta delivers the right shopping results across every channel and powers the future of retailing? The Flight Offers team is seeking a Product Manager to drive the vision and execution of key enterprise initiatives to modernize and rethink how we merchandize Delta’s flight products. In this role, you will solve complex problems to shape the future of how Delta sells and prices our flight offers and ensure that the right products and bundles are available for customers in their platform of choice. We manage the business rules that interpret products for merchandising and fulfillment implications, and we develop rule engines that support today’s needs while anticipating future strategies and market conditions.
You will work closely with the systems that create, manage, and distribute Delta’s flight offers to customers worldwide. These systems include ITA’s BBX, Shopping API, and Reshop API - critical components that enable shopping and change scenarios across all channels.
As Delta continues its journey to become a world-class retailer, this role is central to enabling dynamic, personalized, and reliable offers that enhance the customer experience and drive revenue growth.
Key Responsibilities Include
- Leading the design and delivery of solutions that power the future of merchandising experiences across all channels
- Understand the asks of enterprise initiatives and translate this into technical requirements. Collaborate with the product owners in the Offer space to shape the end-to-end requirements for the capability, identify dependencies and define the roadmap to deliver.
- Building strong partnerships with stakeholders across Revenue Management, Digital, IT, and external vendors
- Owning the orchestration of new pricing capabilities in the direct shopping channels and third-party channels
- Collaborate with other agile development teams, both upstream and downstream, to identify dependencies required to deliver the Offer roadmap.
- Communicate progress against development roadmap to leaders and stakeholders.
- Ensuring system reliability and scalability to support Delta’s 24/7 global operations
- We are looking for candidates who exhibit curiosity, are motivated to solve challenging problems, and can think creatively to identify solutions.
- Intellectually curious, highly motivated, and willing to challenge the status quo
- Ability to navigate ambiguity, identify solutions, and deliver results in a fast-paced environment
- Strong relationship-building skills across Commercial, Revenue Management, IT, and vendor teams
- Experience with complex business processes and system integrations
- Ability to develop and own end-to-end solutions in collaboration with IT and data teams
- Excellent written and verbal communication skills, with the ability to influence at all levels
- Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through.
- Strong analytical and problem-solving skills
- Must be performing satisfactorily in current position
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States
- Bachelor's Degree with at least 5 years of relevant work experience
- Working knowledge of airline retailing and pricing, offer management, and distribution systems
- Experience managing multiple projects and making well-informed priority decisions
- Familiarity with APIs, merchandising strategies, and rule-based engines
- Experience working in an Agile environment as a Product Owner.
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
- In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
- 10 paid holidays per calendar year
- Birthing parents are eligible for 12-weeks of paid maternity/parental leave
- Non-birthing parents are eligible for 2-weeks of paid parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare