Co-op, Passenger Facilitation (Fall 2026)

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Passenger Facilitation Co-op Will Help

• Provide process engineering and internal consulting services
• Participate in data collection efforts for projects that impact cross-functional departments
• Measure and analyze current the TSA and Customs and Border Protection wait time performance
• Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
• Recommend ideas for new ways to provide optimal customer experience
• Evaluate impact of proposed operational changes
• Write and manage various data queries using VBA and SQL
• Practice safety conscious behaviors in all operational processes and procedures
  
  

Successful candidates will have the opportunity to learn from an Industrial Engineer as well as a team with diverse backgrounds through mentorship, professional development, knowledge sharing, and exposure to industry best practices. Additionally, co-ops will apply academic concepts in real-world settings including, statistical analysis, process flow analysis, modeling, and database management.

What You Need To Succeed (Minimum Qualifications)

• Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution.
• At least a 3.0 GPA on a 4-point scale.
• Must be available to work on a full-time basis for 3 alternating semesters: Fall 2026, Summer 2027, and Spring 2028.
• This position requires student to work for 3 alternating semesters. Student cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.
• Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op.
• Must have a strong knowledge of Microsoft Excel, SQL and data collection methodologies.
• Self-sufficient and complete assignments with minimal supervision.
• Detail oriented and perform well under pressure.
• Eager to accept responsibility and create value-added projects.
• Demonstrate flexibility in a fast-paced environment.
• Demonstrate a professional demeanor when interacting with all levels of the organization.
• Must be willing to travel for business up to 10% of the time (domestic and/or international).
• Exhibit strong written and verbal communication skills.
• Working as a Co-op/Intern does not guarantee a full-time opportunity at Delta Air Lines upon graduation. This position is intended to provide educational and professional work experience to prepare the student for the workforce.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Preferred majors in Industrial Engineering or related field