What are the responsibilities and job description for the Station Manager position at Delta Air Lines, Inc.?
Airport Customer Service is seeking a Station Manager in Santa Ana, CA with proven leadership experience and a high level of accountability for creating unforgettable customer experiences. The successful candidate will lead a diverse team of airport professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. Station Managers are responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
- Researches, develops, and proposes changes, refinements, or evolutions to your department as part of Delta's broader evolution strategy with a vision to create high-end hospitality environments
- Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives
- Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
- Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
- Models Delta's vision and values while maintaining and improving methods of communication with your team
- Accountable for all internal and external regulatory matters
- Serves as liaison for Delta initiatives across all divisions while building effective business partnerships with Delta's outside contractors/business partners
- Responsible for ensuring that department goals are met or exceeded
- Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
- Develops both strategic and tactical plans that create a safety-conscious environment that results in employee safety and wellbeing
- Develops business cases to support station projects and communicate benefits both financial and experiential
Salary 60600.00 - 138000.00
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