Lead UX Designer

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and easy digital journeys. We're committed to leveraging human-centered design, to address the dynamic user needs of today while seizing future opportunities. Our journey involves transitioning from individual skill teams to collaborative design teams, aiming to set the gold standard for digital design that inspires product and design communities worldwide. We are inviting top-tier designers to join us in this journey, driving the shift towards creating exceptional digital experiences, both for our customers and our employees.

We are seeking a Lead UX Designer to drive the strategic design of intuitive, scalable, and impactful digital experiences across our customer and employee platforms.

As a Lead UX Designer, you will serve as a strategic design leader and hands-on contributor, responsible for shaping the structure and flow of digital experiences. You will partner closely with product, research, content, engineering, and design system teams to define experience strategies, lead complex initiatives, and mentor other designers. Your work will directly influence how millions of users interact with Delta's digital ecosystem.

Responsibilities:

• Lead the design of complex, cross-platform user experiences, focusing on interaction design, information architecture, and user flows.
• Translate business goals, user needs, and research insights into scalable design strategies and solutions.
• Lead design sprints and strategic workshops to align stakeholders, explore opportunities, and validate experience concepts.
• Partner with product and engineering leads to shape roadmaps through a user-centered lens and ensure design feasibility and impact.
• Create and present UX artifacts such as journey maps, service blueprints, wireframes, user flows, and interactive prototypes.
• Contribute to the application and evolution of Delta's omnichannel digital design system, ensuring scalable, consistent, and accessible UX patterns
• Champion inclusive and accessible design practices across all touchpoints.
• Provide mentorship and design direction to Senior and Mid-level UX Designers.
• Advocate for human-centered design principles and influence decision-making across the organization.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading pro?t sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life insurance bene?ts.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• 8 years of experience in UX design, with a strong portfolio demonstrating leadership in interaction design, information architecture, and user-centered strategy.
• Proven ability to lead complex design initiatives across web and mobile platforms.
• Deep understanding of user-centered design, accessibility standards, and responsive design principles.
• Proficiency in Figma and other design/prototyping tools.
• Experience facilitating workshops and design sprints.
• Strong communication and storytelling skills to influence stakeholders and cross-functional teams.
• Experience working in Agile environments and applying human-centered methodologies.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Degree in Human-Computer Interaction, Human Factors, Design, or a related field.
• Experience in enterprise, e-commerce, or travel-related digital products.
• Familiarity with analytics tools and using data to inform design decisions.
• Experience contributing to or leading design system initiatives.
• Demonstrated ability to mentor and grow design talent.

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