What are the responsibilities and job description for the Lead Employee Support - LAX position at Delta Air Lines, Inc.?
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
Summary of responsibilities (not comprehensive of all tasks):
- Performs moderately complex computations and clerical duties necessary to prepare ESC functional information for computer input and adjust computer output.
- Maintains employee records on the company's human resources information system (HRIS).
- May be required to compute wages, vacations, terminations, and special payroll needs utilizing the computer system.
- Required to develop Subject Matter Expert knowledge of all matters related to payroll processing/scheduling and/or defined employee support area of focus.
- Complete work schedules and maintain employee databases to manage and process shift bids.
- Supports station MPS, time collection, and other payroll activities. Assists with MPS entry, vacation bids, preparing employee rosters, schedule adjustments, and other payroll and time/attendance functions.
- Routinely processes exception items and those requiring special handling.
- Responds to inquiries from employees regarding salary deductions and other adjustments.
- Utilizes spreadsheets for roster and bid creation, overtime tracking, and ad-hoc reporting.
- Accurately answers questions and reporting requests for both frontline employees and the leadership team.
- Eligible for pay override.
- One-year commitment required.
- ESC positions process sensitive security information (SSI) and personally identifiable information (pii) and will be required to sign a non-disclosure agreement.
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