What are the responsibilities and job description for the Customer Service Agent (Ramp Agent) - ORD position at Delta Air Lines, Inc.?
As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrives safely and on time to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Baggage Handler/Ramp Operator, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Work tasks include bending, stooping and twisting, standing, and walking. Work tasks are repetitive such as loading and stacking bags in addition to working in confined spaces and on knees for an extended period of time in the aircraft bins.
· Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions.
· Safeguard cargo, baggage and mail from damage, loss, and weather.
· Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
· Repeatedly lift and load baggage onto carts and ensuring each bag reaches its destination.
· Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination.
· Practices safety conscious behaviors in all operational processes and procedures.