What are the responsibilities and job description for the Cabin Experience Agent (Customer Service Agent) - ATL position at Delta Air Lines, Inc.?
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
As a Cabin Experience Agent, you will work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta CareStandardSM level of cleanliness for each flight to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cabin Experience Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.
The starting pay is $16.55 per hour. Additional pay increases occur regularly through 4.5 years.
Cabin Experience Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).
Summary of responsibilities (not comprehensive of all tasks):
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.
- Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
- Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
- Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.
- Service aircraft lavatories in accordance with current safety procedures.
- Repeatedly bend and lift to clean and/or search all required areas.
- Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.
- Practice safety-conscious behaviors in all operational processes and procedures.
Salary : $17 - $0