Accounts Receivable & Chargeback Specialist

Reporting to the Accounting Manager, the Accounts Receivable & Chargebacks Specialist plays a key role within the U.S. Finance and Accounting team. This position is responsible for managing customer accounts, ensuring accurate and timely cash application, and analyzing deductions, chargebacks, and allowances. The role requires strong analytical ability, attention to detail, and effective communication skills to support financial integrity and maintain positive customer relationships.

Position Information

• Process and post daily cash receipts from multiple sources, including online banking, checks, and customer portals.
• Manage collections activities by proactively following up on outstanding invoices while maintaining positive customer relationships to ensure timely payment.
• Review and reconcile customer deductions and chargebacks, ensuring transactions are properly documented, validated, and coded to the correct accounts.
• Retrieve and analyze deduction documentation from customer portals and internal systems; engage directly with customers to investigate, dispute, and resolve deductions that fall outside contractual terms.
• Investigate payment discrepancies and short payments, collaborating with all Company departments to ensure accurate resolution.
• Monitor customer accounts to identify late payments, unapplied credits, or recurring deduction trends, taking proactive steps to mitigate risk and improve cash flow.
• Maintain and update deduction tracking reports, aging analyses, and reconciliation templates to support month-end and quarterly reporting.
• Assist in the month-end close process, including reconciliations and journal entries related to Chargebacks and AR.
• Prepare and deliver financial analyses and reporting to support management decisions on a weekly and monthly basis and respond to audit or compliance inquiries.
• Support and contribute to process improvement initiatives within the AR and chargebacks functions to enhance accuracy and efficiency.

Education and Qualifications

• Bachelor's degree in Accounting or related field
• 2 years of experience in accounts receivable, deductions, and chargeback analysis, ideally within a retail or distribution environment.
• Hands-on experience with major ERP system is required; Microsoft Business Central experience is a plus
• Proficient in Excel (pivot tables, VLOOKUPs, data validations, data analysis, etc.)
• Excellent attention to detail with strong analytical and organizational skills
• Clear and professional written and verbal communication
• Comfortable in a fast-paced environment and able to manage multiple priorities
• Collaborative, self-motivated, and eager to grow within the accounting function
• Results-driven with a hands-on approach to problem-solving.
• Proven ability to multi-task, prioritize, and meet deadlines.
• Strong team collaboration and follow-through.
• Continuous improvement mindset with an eye for process efficiency and accuracy.

What we offer

• Annual Rate of $60,000 - $75,000
• Salary commensurate with experience
• Hybrid work schedule - 3 Days in Office/2 Days Remote
• Fun office environment
• Comprehensive Single thru Family options for Medical, Dental, and Vision insurance
• Short- and long-term disability, and life insurance
• PTO including Personal and Vacation time.
• Company paid holidays.
• 401k plan with great company match

Organization

DELSEY Paris is the fastest growing Travel Goods Brand in the US that has a fast growth trajectory. By the end of this year, we will have more than double the best year in US history (2019). It’s an exciting place to work and be a part of a winning organization.

For over 75 years, DELSEY has designed, built and sold high-quality luggage, backpacks and duffel bags with a distinctly European flair. DELSEY brings together style and functionality to create products that reflect the personality and needs of each consumer. Today DELSEY is sold in more than 110 countries. A DELSEY bag is sold every 10 seconds. DELSEY is headquartered in Paris, France and it’s U.S. team is based in Hanover, Maryland. DELSEY U.S. sells its products directly to consumers on Delsey.com and through many large retailers including Macy’s, Costco, and Amazon.

Delsey Luggage is an Equal Opportunity Employer