Manager, Quality

JOB SUMMARY

The Manager, Quality, is responsible for overseeing and maintaining the Quality Management System (QMS) in compliance with ISO standards, FDA guidelines (as applicable), and customer requirements for Delphon’s Hayward facility. The Hayward facility supports the product realization activities of Gel-Pak, and TouchMark divisions. Gel-Pak develops and manufactures a family of elastomer-based carriers and films designed to provide maximum protection during the shipping, handling and processing of delicate devices. TouchMark provides high quality precision pad printing and manufacturing services to the medical device, diagnostics, and electronics industries. The Manager, Quality is responsible for developing and enforcing quality procedures, leading internal audits, managing the Quality team, and collaborating cross-functionally to drive continuous improvement. The Manager, Quality serves as the ISO Management Representative for the Hayward facility and ensures compliance with all applicable state, federal, and local regulations.

ESSENTIAL DUTIES AND RESPONSIBILITES

Responsibilities include but are not limited to:

• Ensure quality through oversight and guidance throughout design, development, and production.

• Conduct investigations into product and process non-conformances; oversee corrective and preventive actions (CAPA); maintain relevant documentation.

• Handle customer complaints inclusive of RMA (Return Merchandise Authorization), and SCAR (Supplier Corrective Action Requests) s; ensure timely resolution and effective communication with relevant stakeholders (internal and external).

• Maintain the ISO 9001 Quality Management System (QMS); lead internal audits and prepare for customer and regulatory audits.

• Ensure compliance with document control procedures; review and approve quality records and manufacturing deviations.

• Lead Material Review Board (MRB) and support failure analysis, FMEA (Failure Mode Effects Analysis), and risk assessments.

• Develop and maintain control plans, inspection standards, and calibration systems.

• Manage Hayward production employee training records, certifications, and training effectiveness reviews.

• Track and report KPIs, efficiency, and quality metrics for the organization and use DMAIC process to drive real improvements, including YoY reduction of quality issues.

• Collaborate with Engineering, Production, and Customer Service departments to drive continuous improvement.

• Ensure a safe and healthy work environment in accordance with Cal/OSHA and company safety standards.

• Support change control, Coordinate Measuring Machine programming, process capability studies, and Gage Repeatability and Reproducibility (GR&R).

• Participate in ISO management reviews, customer surveys, Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), and audits.

• Maintain EQMS (Enterprise Quality Management System), ERP (Enterprise Resource Planning) systems, and Quality department dashboards.

• Review gross margin impacts related to quality and efficiency issues.

• Oversee the daily activities of the department across both the day (6:30 am to 2:00 pm) and swing shifts (2:30 pm to 11:00 pm), including scheduling, training, and performance management. Be on-site from time to time during swing shifts to provide oversight and support. In the absence of the Quality Supervisor, be present on-site as needed to ensure support for both day and shifts.

• Oversee recruitment, training, and performance evaluation within the Quality department, contributing to the onboarding and professional development of the Quality team.

ACCOUNTABILTIES

Supervisory

Supervising, scheduling, assigning, monitoring, and evaluating the work of assigned staff are responsibilities for supervisory positions as well as promoting a respectful, inclusive, and harassment-free workplace.

• Direct Reports: Supervisor, Quality, Quality Technicians.

• Indirect Reports: None

Fiscal

• Department budget development and expense management.

• Departmental purchase order request review and submissions