What are the responsibilities and job description for the Desktop Support Technician position at Delphi-US, LLC - Peacemakers in the Talent War?
Desktop Support Technician | Location:Warwick, RI | Contract | Hourly Pay Range $25-$33
This Desktop Support Technician role provides hands-on end-user and endpoint support across a broad range of IT systems, devices, and applications. You’ll troubleshoot incidents and fulfill service requests while supporting a Microsoft-focused environment including Windows 11, Microsoft 365, Azure Intune device management, and Active Directory.
Key Responsibilities
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
6410
This Desktop Support Technician role provides hands-on end-user and endpoint support across a broad range of IT systems, devices, and applications. You’ll troubleshoot incidents and fulfill service requests while supporting a Microsoft-focused environment including Windows 11, Microsoft 365, Azure Intune device management, and Active Directory.
Key Responsibilities
- Respond to IT support requests via phone, email, ticketing systems, and in person.
- Troubleshoot and resolve hardware, software, operating system, and device-related issues.
- Support end users across Windows 11, Microsoft 365 (O365), Active Directory, and Microsoft Intune.
- Provision and configure new devices (PCs and iPhones) using Intune.
- Deploy and provision applications for Windows and iOS devices.
- Create, modify, and maintain Microsoft Intune device management policies.
- Diagnose and resolve issues involving Dell computers and related hardware.
- Install, configure, and troubleshoot local and network printers for end users.
- Unpack, transport, install, and configure hardware at user workstations/desks.
- Communicate technical issues and solutions clearly to both technical and non-technical users.
- Partner with technical support staff and cross-functional teams to resolve incidents, problems, and service requests.
- Provide occasional audiovisual troubleshooting support for large conference/board rooms.
- Strong hands-on experience with Microsoft products and technologies.
- Experience supporting Windows 11.
- Proficiency with Microsoft 365 (O365).
- Experience with Microsoft Intune and Azure-based device management.
- Working knowledge of Active Directory.
- Experience troubleshooting software applications and Dell hardware.
- Experience provisioning and configuring PCs and mobile devices.
- Ability to deploy applications and manage devices through Intune.
- Experience configuring and troubleshooting local and network printers.
- Strong customer service, communication, and problem-solving skills.
- Ability to perform hands-on hardware setup (unpacking, installing equipment at user workstations).
- Ability to collaborate effectively with technical teams and end users.
- Scripting experience.
- SFTP experience.
Delphi-US is a national IT Services firm based in Newport, Rhode Island. Delphi attracts our nation's best and brightest Technical & Professional Talent and positions our nation's finest employers to further their competitive advantages. Delphi's core technical focus includes Data Intelligence Engineering & Analytics, AI/ML Operational Excellence, DevOps & Cloud Computing, Health IT & Life Sciences, and Energy Management/Power Systems; serving domains from sensitive national energy sectors to critical financial services, biomed, life sciences & pharma, major government & municipal institutions, and much of the USA's Fortune 500 corporations. Delphi Associates are deployed on critical IT Projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drives our client's success. Our proprietary skill-based and cultural matching process results in higher qualified project teams, custom curated for our client's specific technical & functional goals. We are supremely experienced, friendly, professional, and ready to advocate on your behalf. Delphi has an indelible understanding of employer expectations, a track record of project success and we deliver lasting results.
6410
Salary : $25 - $33