ServiceNow HRSD Senior Consultant

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

HR Strategy & Technology

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Recruiting for this role ends on 5/1/2026.

Our ServiceNow HRSD Team is dedicated to delivering solutions that help clients transform their HR practices-driving significant cost savings, increased efficiency, a stronger competitive advantage, and an improved employee experience.

Work you'll do:

• Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology.
• Establish user journeys and create user stories. These support the design and setup of the Employee Service Portal, Knowledge Management, and Case Management features.
• Supporting the iterative configuration of the HRSD application, engaging stakeholders to conduct reviews through joint design sessions.
• Providing hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
• Work with a team of functional and technical consultants. Gather requirements and design sprints for the ServiceNow HRSD applications.
• Working with client stakeholders to document baseline, current state HR Service Delivery operations.
• Developing the points of value to deliver throughout the HR Service Transformation effort.
• Develop detailed implementation plans for deploying the HR Service Delivery product. Establish key milestones. Finalize the budget, scope, and high-level architecture.
• Manage all aspects of the project or workstream. Monitor and identify project issues early to mitigate any risk for the client.
  
  

Required Qualifications:

• Bachelor's degree
• 4 years of experience in ServiceNow implementations and optimizations
• 2 years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  
  

Preferred Qualifications:

• Project management experience (3 years leading end-to-end projects)
• Big 4 consulting experience (2 years on 3 client engagements; producing client-ready deliverables; presenting to manager/director-level stakeholders)
• Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000 employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
• Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2 ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
• Experience with a full HRSD suite implementation (delivered 1 end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)
  
  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,600 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Possible Locations: Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Denver, Detroit, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, McLean, Mechanicsburg, Miami, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs

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