What are the responsibilities and job description for the ServiceNow Development Consultant position at Deloitte?
Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.
Work You'll Do
As a US Delivery Center Solution Specialist on the team for our Federal client, you will:
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our HR Strategy & Technology offering develops leading global HR strategies and implements HR technologies that drive transformation, maximize the workforce experience, and sustain HR effectiveness and value while navigating a world of disruption.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
Work You'll Do
As a US Delivery Center Solution Specialist on the team for our Federal client, you will:
- Design and deliver ServiceNow solutions across IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Customer Service Management (CSM)
- Configure and develop end-to-end processes including incidents/requests/problems/changes (ITSM), HR cases and services (HRSD), and customer cases and workflows (CSM) using Flow Designer/Workflow, SLAs, notifications, and assignment logic
- Develop platform components and user experiences with business rules, script includes, UI policies, client scripts, catalog items, knowledge, and portals/workspaces as applicable
- Build integrations and data movement for ITSM/HRSD/CSM using IntegrationHub, REST/SOAP APIs, MID Server, and import sets/transform maps with monitoring and error handling
- Execute testing and releases through unit testing, peer reviews, UAT support, and deployment activities following SDLC and change management controls
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our HR Strategy & Technology offering develops leading global HR strategies and implements HR technologies that drive transformation, maximize the workforce experience, and sustain HR effectiveness and value while navigating a world of disruption.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- 4 years of technical web development experience with HTML, CSS, JavaScript, and/or Python
- Must be able to obtain and maintain the required Secret clearance for this role
- Bachelor's degree
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Lake Mary or Mechanicsburg)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Experience with ServiceNow development; specifically with HRSD, ITSM and/or CSM
- Active Secret clearance preferred