What are the responsibilities and job description for the Senior Manager, Project and Program Management, Global Consulting Services position at Deloitte?
Senior Manager, Project and Program Management, Global Consulting ServicesReference Code 4332
Country:
US Locations: USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tempe; USA - Tulsa; USA - Wichita
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
Professionals currently in a Deloitte Global role may be considered for this position, regardless of their US location.
The Global Pricing Business Process Owner is responsible for the strategic direction, product ownership, and program delivery of the Global Pricing Solution (GPS), a critical global platform enabling consistent, transparent, and profitable pricing of cross-border engagements. This role blends Product Management and Program Management, ensuring that business needs are translated into clear product requirements, delivered through strong partnership with technology teams, and supported through change management, training, and operational governance. The role leads a global team that supports member firms, delivery centers, and pursuit teams, providing pricing expertise, platform enablement, and annual rate governance to drive adoption, accuracy, and value realization across the network.
Responsibilities
Product Leadership & Strategy
Own the product vision and roadmap for the Global Pricing Solution, aligning enhancements to business priorities, user needs, and global pricing strategy
Translate stakeholder requirements into clear, prioritized product requirements and user stories for technical delivery teams
Partner closely with Deloitte Technology GDAS technical team to guide design decisions, backlog prioritization, testing, and release management
Ensure the solution continues to enable consistent, comparable, and decision-useful pricing outcomes across geographies
Program & Operational Management
Lead end-to-end program delivery, balancing competing priorities, timelines, and stakeholder expectations across a global footprint
Oversee annual rate refresh and rate governance processes, working with member firm finance teams to validate cost and bill rates and escalation factors
Establish and maintain operating processes, risk management, and dependency tracking to ensure predictable delivery
Oversee the investment and operations & maintenance (O&M) work done by the Deloitte Technology GDAS team
Manage the GPS budget (investment, O&M, cloud hosting, etc.).
Team Leadership & Capability Building
Lead and develop a global, cross-functional team responsible for product requirements, pursuit support, training, and operational execution
Set clear objectives, performance expectations, and development plans to build deep pricing, product, and stakeholder management capabilities
Foster a culture of collaboration, continuous improvement, and user-centric delivery
Pursuit & Stakeholder Support
Provide hands-on support to pursuit teams for complex, time-sensitive pricing efforts, helping teams analyze margins, understand P&L drivers, and align global and local pricing models
Serve as a trusted advisor to senior stakeholders, including finance leaders, pursuit leadership, and global governance groups
Change Management, Training & Adoption
Lead global stakeholder engagement, change management and communications to drive awareness, adoption, and effective use of the Global Pricing Solution
Oversee development and delivery of end-user training, onboarding materials, and ongoing learning sessions for member firms and delivery centers
Monitor adoption, user feedback, and operational metrics to continuously improve the user experience
The team
Deloitte's Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.
Qualifications
Required:
Experience leading complex global initiatives with multiple stakeholders and delivery teams
Demonstrated experience in Product Management, Program Management, or a blended role requiring both strategic ownership and operational execution
Strong stakeholder management skills, with the ability to influence across geographies, cultures, and seniority levels
Proven ability to translate business needs into structured requirements and executable delivery plans
High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open-ended issues with varying stakeholder needs
Ability to synthesize information and structure this into meaningful solution options or recommendations
Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization-wide level
Preferred:
Experience with engagement pricing, commercial modeling, or cross-border financial analysis
Background in finance, pricing, deal economics, or professional services operations
Experience supporting pursuit teams or large, multi-member-firm engagements
Familiarity with enterprise platforms and global governance models
Key Capabilities & Attributes
Strategic thinker with strong execution discipline
Deep comfort operating at the intersection of business, finance, and technology
Clear communicator able to simplify complex pricing concepts for diverse audiences
Collaborative leader with a global mindset
Outstanding attention to detail
Flexibility and ability to pivot work as necessary
Ability to work well under pressure and act in utmost confidentiality with sensitive leadership information
Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion
Can interpret business objectives and drivers to shape initiatives to deliver outcomes that fulfil these business objectives
Ability to work under constantly changing conditions and tight deadlines
Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
Strong ability to communicate across all levels of the organization. Must have demonstrated progressive growth and increased accountability over time
Demonstrated experience leading and interacting with virtual teams across multiple time zones and in matrix organization
Our culture
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on .
Country:
US Locations: USA - Boise; USA - Cincinnati; USA - Cleveland; USA - Columbus; USA - Davenport; USA - Dayton; USA - Des Moines; USA - Grand Rapids; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Louisville; USA - Memphis; USA - Nashville; USA - New Orleans; USA - Omaha; USA - Pittsburgh; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tempe; USA - Tulsa; USA - Wichita
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Work you'll do
Professionals currently in a Deloitte Global role may be considered for this position, regardless of their US location.
The Global Pricing Business Process Owner is responsible for the strategic direction, product ownership, and program delivery of the Global Pricing Solution (GPS), a critical global platform enabling consistent, transparent, and profitable pricing of cross-border engagements. This role blends Product Management and Program Management, ensuring that business needs are translated into clear product requirements, delivered through strong partnership with technology teams, and supported through change management, training, and operational governance. The role leads a global team that supports member firms, delivery centers, and pursuit teams, providing pricing expertise, platform enablement, and annual rate governance to drive adoption, accuracy, and value realization across the network.
Responsibilities
Product Leadership & Strategy
Own the product vision and roadmap for the Global Pricing Solution, aligning enhancements to business priorities, user needs, and global pricing strategy
Translate stakeholder requirements into clear, prioritized product requirements and user stories for technical delivery teams
Partner closely with Deloitte Technology GDAS technical team to guide design decisions, backlog prioritization, testing, and release management
Ensure the solution continues to enable consistent, comparable, and decision-useful pricing outcomes across geographies
Program & Operational Management
Lead end-to-end program delivery, balancing competing priorities, timelines, and stakeholder expectations across a global footprint
Oversee annual rate refresh and rate governance processes, working with member firm finance teams to validate cost and bill rates and escalation factors
Establish and maintain operating processes, risk management, and dependency tracking to ensure predictable delivery
Oversee the investment and operations & maintenance (O&M) work done by the Deloitte Technology GDAS team
Manage the GPS budget (investment, O&M, cloud hosting, etc.).
Team Leadership & Capability Building
Lead and develop a global, cross-functional team responsible for product requirements, pursuit support, training, and operational execution
Set clear objectives, performance expectations, and development plans to build deep pricing, product, and stakeholder management capabilities
Foster a culture of collaboration, continuous improvement, and user-centric delivery
Pursuit & Stakeholder Support
Provide hands-on support to pursuit teams for complex, time-sensitive pricing efforts, helping teams analyze margins, understand P&L drivers, and align global and local pricing models
Serve as a trusted advisor to senior stakeholders, including finance leaders, pursuit leadership, and global governance groups
Change Management, Training & Adoption
Lead global stakeholder engagement, change management and communications to drive awareness, adoption, and effective use of the Global Pricing Solution
Oversee development and delivery of end-user training, onboarding materials, and ongoing learning sessions for member firms and delivery centers
Monitor adoption, user feedback, and operational metrics to continuously improve the user experience
The team
Deloitte's Global Consulting Services professionals support our global businesses to drive impact and create enduring value for clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One Deloitte" experience around the world.
Qualifications
Required:
Experience leading complex global initiatives with multiple stakeholders and delivery teams
Demonstrated experience in Product Management, Program Management, or a blended role requiring both strategic ownership and operational execution
Strong stakeholder management skills, with the ability to influence across geographies, cultures, and seniority levels
Proven ability to translate business needs into structured requirements and executable delivery plans
High degree of comfort working in an unstructured environment that requires leveraging influence to solve complex, open-ended issues with varying stakeholder needs
Ability to synthesize information and structure this into meaningful solution options or recommendations
Demonstrated experience delivering effective business solutions and strategies, frameworks or tools for use at an organization-wide level
Preferred:
Experience with engagement pricing, commercial modeling, or cross-border financial analysis
Background in finance, pricing, deal economics, or professional services operations
Experience supporting pursuit teams or large, multi-member-firm engagements
Familiarity with enterprise platforms and global governance models
Key Capabilities & Attributes
Strategic thinker with strong execution discipline
Deep comfort operating at the intersection of business, finance, and technology
Clear communicator able to simplify complex pricing concepts for diverse audiences
Collaborative leader with a global mindset
Outstanding attention to detail
Flexibility and ability to pivot work as necessary
Ability to work well under pressure and act in utmost confidentiality with sensitive leadership information
Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion
Can interpret business objectives and drivers to shape initiatives to deliver outcomes that fulfil these business objectives
Ability to work under constantly changing conditions and tight deadlines
Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
Strong ability to communicate across all levels of the organization. Must have demonstrated progressive growth and increased accountability over time
Demonstrated experience leading and interacting with virtual teams across multiple time zones and in matrix organization
Our culture
At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Professional development
From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Benefits
At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.
Recruiting for this role ends on .