What are the responsibilities and job description for the SAP IS U CRM Senior Consultant -Project-Enterprise Solutions position at Deloitte?
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP IS-U CRM, Senior Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work You'll Do/Responsibilities
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service
business processes, operational performance, and continuous improvement initiatives.
Document business requirements and support compliance with applicable regulatory, operational, and internal
control requirements.
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
and regulatory and operational support.
Act as a liaison between the business area and technical support organizations to ensure business needs are
properly documented and translated into technical requirements.
Support business process analysis, procedure development, workflow optimization, issue resolution, testing,
validation, and implementation of operational improvements.
Support business continuity, governance, risk identification, escalation, operational reporting, and execution of
departmental priorities.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Qualifications
Required
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Work You'll Do/Responsibilities
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service
business processes, operational performance, and continuous improvement initiatives.
Document business requirements and support compliance with applicable regulatory, operational, and internal
control requirements.
Serve as a subject matter expert (SME) for CRM and front-office Customer Service processes and transactions,
and regulatory and operational support.
Act as a liaison between the business area and technical support organizations to ensure business needs are
properly documented and translated into technical requirements.
Support business process analysis, procedure development, workflow optimization, issue resolution, testing,
validation, and implementation of operational improvements.
Support business continuity, governance, risk identification, escalation, operational reporting, and execution of
departmental priorities.
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes. We ensure continuous modernization and transformative business changes through five key services: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, and Finance Operations. Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
Qualifications
Required
- 6 years experience in Change Management
- 6 yearsSAP experience
- Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
- Advanced understanding of Web Applications.
- Strong communication skills.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Salary : $95,000 - $150,000