RCM Senior Delivery Lead

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced RCM Senior Delivery Lead, you will have the ability to share new ideas and collaborate on projects as an Analyst without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite and/or remote client service delivery.

Recruiting for this role ends on 12/20/2026

Work you'll do

As a Senior Delivery Lead you will Deliver Back End Revenue Cycle Management (RCM) services, including Billing and Claims Submission, A/R Follow-up, Denials Management, Payment Posting, and Credits and Refunds, for health care provider client

Client Leadership & Governance

• Serve as the senior day-to-day client relationship lead for revenue cycle managed services engagements.
• Lead governance forums, executive steering committees, and monthly operating reviews with client stakeholders.
• Provide recommendations and guidance regarding operational priorities, performance improvement opportunities, and strategic initiatives.
• Manage escalations and ensure timely resolution of delivery, operational, and client satisfaction issues.
  
  

Operational Performance Management

• Oversee delivery performance across patient access and financial clearance, billing, accounts receivable, collections, denials management, cash posting, credits, and other revenue cycle functions as applicable.
• Establish, monitor, and report on key operational performance indicators.
• Drive accountability across delivery teams to achieve performance commitments and continuous improvement goals.
  
  

Delivery Oversight

• Partner with US and offshore delivery leaders to ensure effective execution of operating processes and achievement of business outcomes.
• Support resource planning, workforce management, capacity forecasting, and operational readiness activities.
• Lead operational decision-making within contractual and governance frameworks.
• Oversee risk identification, mitigation planning, and issue management.
  
  

Continuous Improvement & Transformation

• Identify opportunities to improve client outcomes through process redesign, automation, workflow optimization, and technology enablement.
• Develop and execute performance improvement initiatives aligned to client objectives.
• Leverage data and analytics to identify trends, root causes, and opportunities for operational enhancement.
  
  

Regulatory & Compliance Support

• Help ensure delivery teams operate in accordance with applicable client policies, payer requirements, regulatory expectations, and contractual obligations.
• Monitor operational controls and compliance processes within the managed services environment.
  
  

People Leadership

• Provide leadership and coaching to operational managers and delivery teams.
• Support talent development, succession planning, and workforce capability building.
• Foster a culture of accountability, client service, operational excellence, and continuous improvement.
  
  

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others
  
  

The team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Qualifications

Required:

10 years of progressive leadership experience in healthcare revenue cycle operations, managed services, or healthcare outsourcing environments.

• Experience leading large-scale revenue cycle operations with responsibility for operational performance and financial outcomes.
• Deep expertise in patient access, billing, collections, denials management, accounts receivable, and revenue cycle performance improvement.
• Demonstrated success managing executive-level client relationships.
• Experience leading onshore/offshore delivery models and cross-functional operational teams.
• Strong financial, analytical, operational, and executive communication skills.
• Diverse experience in EMR / Patient Accounting Systems, including 5 years experience in Epic Revenue Cycle environments
• Bachelor's degree in information technology, business, healthcare, or a related field; or equivalent experience * * *Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.
  
  

Preferred:

• Previous consulting experience in Healthcare industry
• Experience managing multiple projects or workstreams
  
  

For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $179,300 to $200,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance