What are the responsibilities and job description for the Oracle HCM AMS Operations and Maintenance Support Specialist - Benefits Module position at Deloitte?
Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.
Work You'll Do
As a US Delivery Center Solution Specialist on the team, you will:
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
Work You'll Do
As a US Delivery Center Solution Specialist on the team, you will:
- Provide operations and maintenance (O&M) support for Oracle Cloud HCM Benefits applications
- Apply strong knowledge of Benefits technical requirements to support ongoing processing, configurations, and compliance-aligned needs
- Resolve incidents and production issues end-to-end, including triage, root-cause analysis, prioritization, and stakeholder communications to meet service levels
- Design and deliver enhancements (requirements through deployment) to improve payroll/benefits functionality and user experience
- Partner with functional, technical, and client teams to stabilize operations and drive continuous improvement across the Oracle Cloud HCM landscape
Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required:
- 2 years of experience with Oracle HCM Cloud
- 1 year of hands-on experience with the Oracle HCM Cloud Benefits module, including benefits configuration/support, troubleshooting benefits results, and resolving benefits-related incidents and defects
- Bachelor's degree
- Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- 1 year of Operations & Maintenance (O&M) / Application Management Services (AMS) experience providing post-go-live support to include incident/request management, SLAs, enhancements, and continuous improvement in a production environment