Oracle Cx Technical Manager

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an Oracle Cx Technical Manager, you will:

• Lead Oracle CX technical transformation efforts across strategy, implementation, and stakeholder alignment to help clients solve complex business and technology challenges.
• Manage project teams, workstreams, timelines, and client deliverables across multiple phases of delivery, from planning through execution.
• Translate business objectives into Oracle CX technical roadmaps, implementation plans, and program milestones that support measurable outcomes.
• Advise client stakeholders on risks, dependencies, change impacts, and key decisions tied to Oracle CX transformation success.
• Develop executive-level materials, status reporting, and recommendations to support governance, leadership alignment, and delivery oversight.
  
  

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationship
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others
  
  

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

• 6 years of experience in technology transformation, systems implementation, digital transformation, or enterprise change programs
• 4 years in field service operations using Oracle Field Service and Oracle CPQ, including configuration and deployment on large-scale programs.
• Oracle certifications in Field Service, CPQ, or CX
• Experience developing technology roadmaps, business cases, implementation plans, and executive presentations
• Experience working with senior stakeholders to manage program risks, dependencies, and delivery milestones
• Bachelor's degree in Computer Science, Engineering, or equivalent work experience
• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
  
  

Preferred

• Master's degree in Business Administration, Computer Science, Engineering, or Information Systems
• Experience in a consulting or professional services environment
• Experience with cloud transformation, application modernization, or platform implementation programs
• Experience with Agile or Scrum delivery methods
• Project Management Professional (PMP) or Scrum certification
  
  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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