Nursing Operations Senior Manager

Position Summary

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

The team

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health - starting today.

We focus on assisting organizations that are responsible for the delivery, funding and payment management of health care and medical related services. Clients include hospitals, academic medical centers, health systems, home health agencies, long term care, outpatient facilities, ambulatory surgery centers, practitioners and physician groups, as well as health plans, other health insurance companies, pharmacy benefit managers (PBMs), and retail health care clients.

Work you'll do

As a Healthcare Solutions Senior Manager on the AI & Engineering Industry Solutions team, you will be responsible for:

• Leading clinically focused transformation initiatives for healthcare provider, payer, and public sector clients, with an emphasis on nursing workflows, care delivery operations, and technology-enabled models of care
• Advising executive, clinical, and operational stakeholders on strategies to improve patient care delivery, workforce effectiveness, clinical quality, and operational performance through artificial intelligence, digital, and data-enabled solutions
• Assessing current-state clinical and operational workflows, identifying gaps and inefficiencies, and developing future-state processes aligned with frontline clinician needs, patient safety priorities, and organizational goals
• Driving implementation of solutions across perioperative services, care operations, workforce optimization, and clinical practice transformation, including oversight of project timelines, risks, dependencies, and stakeholder communications
• Translating emerging trends in healthcare technology, artificial intelligence, nursing innovation, and clinical operations into practical, scalable solutions that improve clinician experience and measurable business and care outcomes
• Leading business growth and eminence activities, such as pursuit development, proposal support, relationship expansion, white papers, blogs, and speaking engagements
  
  

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others
  
  

Qualifications

Required:

• Bachelor's degree in Nursing, Healthcare Administration, Business, Information Systems, Engineering, or a Science, Technology, Engineering, and Mathematics field
• 10 years of experience in consulting, healthcare provider organizations, healthcare payer organizations, public sector healthcare, and/or health policy environments
• 6 years of experience advising executive stakeholders, including C-suite, clinical, and operational leaders
• 6 years of experience leading clinical operations, care delivery transformation, workforce transformation, and/or healthcare strategy engagements
• 5 years of experience leading cross-functional teams, including coaching, performance management, and delivery oversight
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Ability to travel 50-75%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  
  

Preferred:

• Registered Nurse licensure
• Advanced degree in Nursing, Health Administration, Public Health, Business Administration, Information Systems, or a clinical field
• 3 years of experience supporting artificial intelligence, digital, analytics, and/or automation-enabled solutions in healthcare or clinical settings
• 3 years of experience developing clinical policy, regulatory guidance, operating models, and/or performance measurement frameworks in healthcare environments
• 3 years of experience in nursing operations, perioperative services, patient safety, clinical workflow redesign, and/or care delivery transformation
• 3 years of experience in healthcare business development, proposal development, go-to-market activities, and/or practice-building efforts
  
  

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.