Lead UX Designer - Agentic AI Platform

Zora AI is seeking a Senior UX Designer to lead end-to-end product design for GenAI-powered experiences, translating complex model capabilities into simple, trustworthy workflows. You'll partner closely with Product, Engineering, Research, Data Science/ML, and Risk/Legal to deliver usable, accessible, and governable user experiences across web and/or enterprise platforms.

Recruiting for this role ends on May 15th 2026.

Key Responsibilities:

• Own UX for key Zora AI product areas: discovery → definition → design → validation → launch → iteration.
• Translate product strategy and model capabilities into user journeys, information architecture, and interaction patterns.
• Design AI-specific experiences: prompt/input patterns, outputs, citations/provenance, feedback loops, error states, and safe fallback behaviors.
• Create wireframes, prototypes, and high-fidelity designs in a scalable system (components, patterns, tokens).
• Lead and/or partner on user research (concept tests, usability, diary studies) and synthesize insights into design decisions.
• Define and measure UX success metrics (task success, time-on-task, comprehension, trust, adoption, deflection).
• Collaborate with ML/engineering to align on model constraints, latency, confidence, and evaluation signals that impact UX.
• Ensure experiences meet accessibility (WCAG) and enterprise requirements (security, permissions, auditability).
• Contribute to and evolve the design system and content standards (UX writing for AI, tone, disclaimers).
• Manage the UX team's work and mentor UX designers on the team and elevate design quality via critiques, coaching, and pragmatic craft standards.
  
  

Required Qualifications:

• 5 years of UX/Product Design experience delivering shipped digital products.
• Fluency in interaction design, visual design, and prototyping; strong design critique and storytelling skills.
• 1 year designing for GenAI/AI features (or adjacent complex systems) with clear rationale.
• Strong portfolio demonstrating complex workflow design (enterprise, analytics, or productivity preferred).
• Limited immigration sponsorship may be available
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
  
  

Preferred:

• Experience designing LLM-based assistants, agentic workflows, retrieval/search, or evaluation/feedback systems.
• Experience with Figma Make or other prompt based prototyping tools
• Ability to lead junior UX designers and delegate work to balance multiple priorities.
• Experience working in cross-functional teams with product managers, engineers, and ideally data/ML partners.
• Comfort navigating ambiguity, making tradeoffs, and driving alignment with stakeholders.
• Practical knowledge of accessibility and inclusive design patterns.
• Familiarity with trust, safety, and governance UX (human-in-the-loop, audit trails, permissions).
• Background in service design or end-to-end journey mapping across channels.
• Experience with regulated or risk-sensitive environments (e.g., financial services, healthcare, public sector).
  
  

Key Deliverables

• Journey maps, service blueprints, task flows
• IA/navigation models, wireframes, interactive prototypes
• High-fidelity UI, responsive specs, component contributions
• Research plans/readouts, usability findings, design decision logs
• Metrics definitions and post-launch iteration plans
  
  

How Success Will Be Measured (example Outcomes)

• Increased task completion and reduced time-to-complete core workflows
• Improved user trust/comprehension of AI outputs (measured via tests/surveys/behavior)
• Reduced fallback/escalation rates through better guidance and error recovery
• Faster delivery via reusable patterns and a stronger design system
  
  

Working model & stakeholders (edit as needed)

• Reports to: Product Portfolio Leaders (Finance & Procurement)
• Partners with: Product Management, Engineering, Compliance/Risk, QA, Commercialization
  
  

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000 - $165,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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