Cyber ServiceNow SIR - Senior Business Process Consultant

Position Summary

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.

Work you'll do

• Lead requirements workshops and stakeholder interviews with vulnerability management, security engineering, IT operations, and application owners
• Guide client stakeholders through migration considerations from current-state processes, scanners, and data to ServiceNow-aligned architecture, including out-of-the-box adoption, customization trade-offs, and sequencing of capabilities
• Own the process design workstream: current-state assessment, future-state design, prioritization models, remediation ownership and assignment, SLAs, exception and risk acceptance, patch and change handoffs, and KPIs (e.g., remediation SLA compliance, mean time to remediate, exposure reduction, scanner coverage)
• Drive functional design decisions for USEM, including exposure scoring and risk-based prioritization, grouping and remediation task rules, Configuration Compliance, Security Posture Control, dashboards, and access models
• Design vulnerability library and solution management processes, including vulnerability classification, solution mapping, and remediation guidance
• Identify where Now Assist and AI Specialists can reduce manual prioritization and remediation coordination, and define the human-in-the-loop process around them
• Define integration and data requirements for scanners, vulnerability library sources, and solution management in partnership with technical leads
• Review and quality-check deliverables from Consultants; mentor and coach team members
• Manage workstream scope, timeline, and risks; escalate early with a recommendation
• Lead demonstrations, UAT, training, cutover, and adoption planning
• Contribute to proposals, estimates, and reusable practice assets
  
  

A Successful Candidate Would Possess These Skills

• Self-starter who takes ownership of a workstream and delivers without close supervision
• Sharp analytical thinker who cuts through complexity to the core issue
• Resourceful problem solver who builds workable solutions when there is no playbook
• Advisory mindset: explains trade-offs in plain language and recommends the ServiceNow-aligned path
• Collaborative leader who raises the performance of the people around them
• Confident client-facing communicator, comfortable with technical and executive audiences
• Meticulous attention to detail and quality
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Ability to mentor and provide clear guidance to others
  
  

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite. We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management. We are a growing team and are looking for our next generation of leaders to steer the direction of practice.

Qualifications

Required

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, or Business Administration
• 4 years supporting or leading ServiceNow implementation projects in a client-facing consulting role
• 4 years gathering business requirements, leading workshops, and designing process flows and functional documentation
• 3 years designing, configuring, or implementing ServiceNow Vulnerability Response and/or Unified Security Exposure Management, including at least one full implementation
• Working knowledge of vulnerability and exposure management operating processes, including scanner integration and solution management
• Experience leading a workstream and mentoring junior team members
• Experience guiding clients from legacy tools and processes to ServiceNow out-of-the-box aligned design and best practices
• ServiceNow Certified System Administrator (CSA)
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available
  
  

Preferred

• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - Vulnerability Response (CIS-VR)
• Architecture Excellence (ArchX)
• Hands-on USEM experience, including the Security Exposure Management Workspace, Admin Console, Vulnerability Solution Management, and the vulnerability library
• Experience with Configuration Compliance, Security Posture Control, Attack Surface Management, or Container Vulnerability Response
• Experience with threat-informed prioritization (e.g., CISA KEV, EPSS)
• Experience applying NIST CSF, ISO 27001, or CIS Controls in process or platform design
• Experience integrating ServiceNow with scanners and exposure tools (e.g., Tenable, Qualys, Rapid7, Armis)
• Experience with Now Assist for Security Operations, AI Specialists, or Performance Analytics
  
  

Compensation And Additional Information

#CyberServiceNow

For individuals assigned and/or hired to work in a Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.