What are the responsibilities and job description for the CRM Creative Director / Copy Contractor (Remote) position at Deloitte?
Position Summary
Contractor
Location-Remote
Work you'll do
Work You’ll Do
The work you’ll do as the CRM Associate Creative Director / Copy, you will craft the voice that powers dynamic, data-driven customer experiences—bridging the worlds of CRM vision, creative storytelling, and omni-channel communication.
Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship
We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Deloitte is not the employer for this role.
This work is contracted through a third-party whose employees provide services to Deloitte.
#Remote
Expected Work Schedule
Approximate hours per week
About Deloitte
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.
As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Requisition code: 320341
Contractor
Location-Remote
Work you'll do
Work You’ll Do
The work you’ll do as the CRM Associate Creative Director / Copy, you will craft the voice that powers dynamic, data-driven customer experiences—bridging the worlds of CRM vision, creative storytelling, and omni-channel communication.
- Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice.
- Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value.
- Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance.
- Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data.
- Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery.
- Bachelor’s degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field.
- 4 years’ experience in copywriting with a focus on CRM, digital, or content-driven marketing (brand, agency, or publisher environment).
- Proven record in developing high-impact messaging for omni-channel CRM campaigns.
- Experience leveraging customer data and analytics to personalize messaging and drive campaign performance.
- Strong portfolio of work showcasing CRM, loyalty, and data-driven creative.
- Excellent communication and presentation skills, with a collaborative and strategic mindset.
Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship
We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.
Deloitte is not the employer for this role.
This work is contracted through a third-party whose employees provide services to Deloitte.
#Remote
Expected Work Schedule
Approximate hours per week
About Deloitte
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It makes Deloitte one of the most rewarding places to work.
As used in this posting, “Deloitte” means , a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
Requisition code: 320341
Salary : $90 - $100