What are the responsibilities and job description for the US E- GPS Consulting Services- PROJECT- Senior Consultant, Strategy, Growth, and Transformation- Customer/HST (AS) position at Deloitte US?
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Work you'll do
As a Senior Consultant, Strategy, Growth, and Transformation on the Human Services Transformation team, you will be responsible for:
- Gather, analyze, and document business and functional requirements for system implementation, enhancement, and modernization initiatives
- Facilitate stakeholder discussions to define business processes, functional needs, and system design decisions
- Develop functional documentation, user stories, process flows, and traceability artifacts to support delivery
- Support development and testing cycles by clarifying requirements, reviewing outputs, tracking defects, and validating expected system behavior
- Apply experience with eligibility and enrollment systems to assess impacts, identify dependencies, and support delivery across multiple initiatives
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Human Services Transformation offering delivers large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies.
Qualifications
Required:
- Bachelor's Degree or equivalent experience
- 4 years of experience gathering and documenting business and functional requirements for system implementation, modernization, or enhancement projects
- 4 years of experience facilitating stakeholder meetings, requirements sessions, or system design workshops and producing at least 2 of the following: functional specifications, user stories, process flows, or traceability documentation
- 2 years of experience supporting software development lifecycle activities, including requirements clarification, testing support, and defect tracking
- Experience with at least 1 eligibility and enrollment (E&E) system used by a government agency
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Experience supporting large-scale public sector systems modernization programs
- Experience with human services program operations or technology platforms
- Experience creating user stories, process flows, traceability documentation, or test support documentation
- Experience collaborating with cross-functional business, technical, and testing teams
- Experience supporting multiple workstreams or initiatives within the same program environment